Return to Work Eligibility Specialist

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Are you looking for a job that gives you the opportunity to build a great career while making a difference in peoples’ lives? Join Brown & Brown Absence Services Group as a Return-to-Work Specialist ! The Return-to-Work Specialist plays a key role in supporting individuals with disabilities as they explore employment opportunities through the Ticket to Work program. This position is primarily responsible for conducting outbound calls to screen potential program participants, assess their eligibility, and answer questions to help individuals make informed decisions about returning to work. In addition to outreach and lead screening, the specialist assists clients in developing Individual Work Plans, outlining personalized employment goals and the steps needed to achieve them. The role also includes providing some services to Ticketholders during the job acquisition phase such as resume support, interview preparation, job search assistance, and referrals to appropriate resources. This position requires strong communication skills, empathy, and a commitment to empowering individuals on their journey toward financial independence through work. ESSENTIAL FUNCTIONS: The Return-to-Work Specialist supports front-end activities with Ticketholders by assisting with education and screening of leads, completing Individual Work Plans (IWPs), and providing services to Ticketholders that are in the job acquisition phase. As Ticket volume grows there may be opportunities for advancement, including becoming a Certified Benefits Counselor. To be successful, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Serve as a primary point of contact at the front-end of the process, engaging in a high volume of outbound and inbound calls and emails to educate and screen potential program participants. Identify personalized employment goals and complete Individual Work Plans (IWPs) to initiate services and Ticket assignment. Assist assigned Ticketholders during the job acquisition phase, providing support with resume development, interview preparation, and job search strategies. Ensure adherence to program rules and requirements, maintaining compliance in all interactions and documentation. Collaborate with team members by completing additional tasks to support overall program operations. QUALIFICATIONS: Experience and confident in high volume outbound educational calls from warm leads Bachelor's Degree or equivalent with a minimum of 2 years' work experience in a related field 2 years’ experience in vocational, clinical, claim management role in a group disability insurance organization preferred Able to pass a Social Security Administration (SSA) Suitability background screening. Proficiency in Salesforce or similar CRM platforms preferred Work Incentive Practitioner Credentials (WIP-C) preferred BENEFITS & PERKS: Competitive compensation Remote opportunity available with equipment provided Full-time schedule - M-F 830am - 530pm EST Comprehensive medical, dental, and vision coverage Access to covered mental health resources A competitive 401k match Employee Stock Purchase Program available to all teammates Tuition reimbursement Generous paid time off plan and paid holidays Joining a culture of caring that values diversity of thought and background Regularly scheduled team meetings and one-on-one development time with your leader ABOUT BROWN & BROWN ABSENCE SERVICES GROUP Brown & Brown Absence Services Group, LLC is focused on adding value across the absence continuum. Our services include SSDI Advocacy Services, Claims Management Solutions, Talent Solutions, and Disability Advisory Services. We are part of Brown & Brown Insurance, a leading insurance brokerage firm with more than 80 years of proven success and thousands of teammates. Pay Range 19.50 - 19.50 Hourly The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role. Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including: Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. Recruiting Vendor Disclosure Statement Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page. The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.