Eligibility Audit Specialist

Category: Customer Service Req ID: 1137 Date: Jun 5, 2026 Location: We Impact Lives Through Purpose-Driven Work in A People First Culture Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers. Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025. We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more. WHAT YOU'LL DO Ascend Learning is hiring an Eligibility Audit Specialist. This role is responsible for verifying and validating essential documentation to confirm customer identity, educational and/or work qualifications to ultimately determine and confirm eligibility for high-stakes certification exams. This role ensures compliance with external accreditation requirements, internal policies, regulatory requirements, and industry standards to mitigate risk and maintain organizational integrity. This position requires a detail-oriented, strong multi-tasker, capable of working under spikes of heavy workload, managing communication with customers over phone and email. WHERE YOU’LL WORK This position offers the flexibility of remote work within the United States, supporting Eastern time zone business hours. HOW YOU’LL SPEND YOUR TIME Review and verify customer identity documents (e.g., government-issued IDs, passports, social security numbers) to ensure authenticity and completeness. Authenticate educational credentials such as diplomas, transcripts, certifications, and licenses through direct contact with issuing institutions or use of third-party verification services as needed. Assess eligibility criteria for exams by reviewing application materials against predefined standards and regulatory requirements. Maintain accurate records of verification activities and document findings in tracking systems while ensuring strict confidentiality and compliance with data protection regulations. Collaborate with external and internal stakeholders (HR, legal, compliance, operations, exam security, etc.) as needed to address missing documentation, compliance gaps, discrepancies, or possible attempts to circumvent audit. Provide training or support to other team members on verification procedures and compliance requirements. WHAT YOU'LL NEED 2+ years of customer-facing support experience. Thorough understanding of Microsoft Office applications. Experience creating and updating technical documentation. Strong customer-oriented communication skills, both verbal and written. Exceptional attention to detail and a highly organized approach to tasks and responsibilities. Experience logging customer interactions in a CRM environment. Highly motivated and ambitious with strong analytical skills. Ability to work independently and as part of a team. Patience and ability to remain calm under pressure. High school diploma or GED required. Associate's degree+ preferred. BENEFITS Flexible and generous paid time off Competitive medical, dental, vision and life insurance 401(k) employer matching program Parental leave Wellness resources Charitable matching program On-site workout facilities (Leawood, Gilbert, Burlington) Community outreach groups Tuition reimbursement Fostering A Sense of Belonging Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging. Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire. Nearest Major Market: Kansas City