Retail Operations Manager

Position Summary This position is responsible for the overall revenue and operational aspects of the district. The DM will coach, develop and supervise Store Managers as well as other field support positions. The DM will provide oversight and direct alignment with the RVPs strategic plan. Success in this position is determined by measuring: revenue and profit growth, market growth, management development, process improvement, fiscal management, technology implementation, collaboration with other functions, quality of front line workforce and attaining measurable objectives. Duties & Responsibilities • Provide leadership to ensure the District achieves budget and holds staff accountable to meet store level budget targets. • Develop new stores and markets. • Review financial statements, sales or activity reports or other performance data to measure productivity or goal achievement and to identify areas needing cost reduction or program improvement. • Coach Store Managers to understand financial statements, sales or activity reports or other performance data to measure productivity or goal achievement and to identify areas needing cost reduction or program improvement. • Analyze weekly reporting and implement action plans where necessary. • Coordination of people and resources. • Partner with Human Resources to provide support for personnel management functions such as: creating job postings, recruiting, screening, interviewing/selection, hiring, providing performance feedback, coaching for improvement and development, handling terminations and other support that may be necessary. Also responsible for working with the HR Team, delivering Employee Training. • Monitor/assess performance of self and direct reports to make improvement or take corrective action. • Conduct routine audits, request audits be performed by others, and review audits conducted by others, to ensure regional compliance with all policies and procedures such as cash handling, inventory control and accuracy, and monitoring rental and sales activities. • Assist corporate office and stores with tool shipment logistics and problem resolution. • Utilize expertise with concepts of merchandising, product placement, and add-ons to guide stores in region on effective merchandising. • Oversee store processes to ensure retail locations have proper tool inventory and merchandise inventory levels meet set standards. • Build a “Sales Excellence” culture for District personnel impacting existing customers and prospective customers throughout the District. • Responsible for timely submission of reports to stakeholders. • Support marketing efforts by analyzing open markets requiring distribution and assisting with preparation of market/location strategy. • Participate in regional client development activities and support roll out of business development activities. • Knowledge of principles and processes for providing customer service, to include customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. • Provide leadership to ensure the District achieves budget and hold staff accountable to meet store level budget targets. • Monitor stores progress toward achieving tools on rent and inventory turn goals, developing action plans where necessary. • Responsible for district project execution. • Lead district meetings to identify areas that need research or support, share best practices throughout the District, Region and the company, evaluate and communicate obstacles that impact operations and provide feedback to corporate when necessary. • Provide support and oversight for District Franchise locations. • Perform tasks as directed by RVP. • Providing information to supervisors, co-workers, and subordinates by telephone, in writing, by email and in person. • Travel – will travel between 50-75% of time. Basic Qualifications Bachelor’s degree is preferred and/or related experience managing multi-unit retail locations. Experienced operations manager with proven abilities in management in all phases of store operations. Must be able to manage remote Store Managers in a one-to-two-person store environment. Must possess business savvy and outstanding sales and operations knowledge. (Spanish/English) Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Core Competencies: Strive to do the right thing by displaying trust and integrity. Embody the principles of servant leadership, even in a non-people management role, by putting the needs of others first, valuing diverse perspectives by sincerely appreciating and considering others’ opinions and ideas and demonstrating a positive and humble attitude. Demonstrated ability to work independently and on a team; ability to lead, execute and/or delegate as needed, while also collaborating with others to get the job done. Establish and maintain effective working relationships at every level of the organization; invest in building relationships with the Field Operations and Field Support Center team members. Help champion an inclusive working environment by: Empowering others to bring their full selves to the workplace. Celebrating, welcoming, and valuing the different backgrounds and experiences that make up our workforce. Recognizing that all team members are valued, regardless of race, background, tenure, or title. Ability to self-manage, show initiative, be proactive, and drive results. Communicate professionally, both verbally and in writing to coworkers and customers Physical Requirements Must be able to remain in stationary position in an office environment: 80% Will frequently move about inside the office to access files, office machinery, etc. Must be able to operate basic office machinery. Must be able to communicate with team and management and be able to exchange accurate information in these situations. Must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. May have to sit and drive for two to four hours at a time to travel to a store. Must be able and willing to travel by airplane. Required Cognitive Skills Must be able to problem solve and prioritize tasks. Must be able to manage stress depending on deadlines and ongoing projects. Must be able to multitask. Must be able to receive and analyze information. Must be able to quickly communicate solutions if problems occur. Must be able to demonstrate a high degree of sound judgement and initiative. Launch your career with a national building materials distributor and discover opportunities for growth and advancement. We value our team members and believe them to be our greatest assets. As such, we invest in training and strive to provide a work-life balance. This job description is subject to change at any time. Job Location: - Suwanee 1327 Northbrook Parkway, Suite 400 Suwanee, GA 30024 ‎ As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: [email protected] with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law. ‎ Medical, Dental, Vision, Disability & Life Insurance, Wellness Benefits, 401(k) Retirement Plan, Employee Stock Purchase Program, Paid Holidays & Vacation Days, Professional Growth Opportunities, Development & Training Programs. All benefits subject to eligibility. ‎‎ ‎ Should a Candidate be submitted to fill a position by a recruiting or staffing services agency (“Agency”), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.