Retail Operations Manager

IN A NUTSHELL… We've spent over a decade building a brand people genuinely love – through our products, our presence online, and the way we show up in the world. Now we're ready to show up in person. Our first U.S. store opens in New York's Flatiron District, and it won't be our last, but a great store network doesn't build itself. Someone needs to find the right locations, negotiate the deals, manage the build-outs, lead the Store Managers, and stitch together the systems that make it all hold together. That's where you come in. Our Retail Operations Manager will be the person behind the scenes making Bellroy's U.S. retail presence real. While Store Managers focus on the customer experience, you'll be focused on everything that makes that experience possible: scouting and securing sites, getting stores from signed lease to open doors, leading the team that runs them, and writing the operational playbook that lets us do it well, and then do it again. If you've ever wanted to build a retail operation rather than inherit one, and you care about doing it at a company that actually walks the walk, we're a certified B Corp, and we'd love to talk. We're looking for someone who gets energised by firsts, finds satisfaction in the operational detail, and wants to help us prove that retail can be done differently. YOU COULD BE THE ONE IF YOU HAVE… 5–7 years in retail operations, multi-site management, or similar environments (hospitality and franchise backgrounds welcome) with a track record of opening new sites and building a retail presence from early stages. You know how to bridge HQ strategy and what actually needs to happen on the floor Experience managing the commercial real estate process: site selection, lease negotiation, landlord relationships, and deal management The ability to manage fit-out projects on time and on budget, coordinating across internal teams and external contractors Direct experience leading and developing store managers or similar frontline leaders - setting clear expectations, giving direct feedback, and holding people accountable for performance Confidence shaping retail technology decisions. Not just working within existing systems, but advocating for the right tools and ensuring they're implemented in ways that actually serve our crew on the floor Strong commercial acumen - you can interrogate assumptions and make clear recommendations to senior leadership You build repeatable processes from scratch and document them so other people can follow You stay close to what's happening in retail - trends, competitors, emerging markets - and you use that to sharpen where we go next You're energised by ambiguity and firsts – and you want to do that work somewhere it means something, at a company whose products and values you genuinely believe in. Even if your background doesn't map perfectly to every point above, if you've built something in retail from the ground up and you're energised by what we're doing, we'd love to hear from you. IN YOUR FIRST FEW MONTHS, YOU'D LIKELY… Spend time with Bellroy's retail leadership in Melbourne, getting across the growth strategy, brand standards, and understanding our culture, values, and products Meet regularly with the Flatiron Store Manager (we're recruiting them at the same time as you) to shape the first U.S. store experience together — from operational standards to opening day readiness Connect weekly with the Retail Operations Manager for Australia to share approaches and start building consistency where it makes sense Take ownership of the U.S. site pipeline - review opportunities already in play, build relationships with brokers and landlords, and sharpen the criteria for where Bellroy should show up next Lead fit-out and construction timelines, building relationships with contractors and making sure builds are tracking to budget and schedule Understand the current retail technology stack and partner with our tech team on the implementation roadmap Share weekly updates with the retail leadership team on what you're learning, what's working, and where we need to make calls Sit down with the Chief Financial Officer and Chief Commercial Officer to evaluate the commercial case for new sites Map the U.S. retail landscape - what brands are doing interesting things, where the emerging opportunities are, and what the competitive dynamics look like in the markets we're considering. BENEFITS & PERKS Competitive PTO offerings. This includes 20 days of PTO, 10 additional paid days of sick/personal time, plus national holidays (in line with our Australian policies, but with US public holidays) and paid parental leave 401(k) with employer match Generous medical benefits package A yearly product allowance as well as a further 50% discount for friends and family. LOCATION, HOURS & SALARY This is a full-time remote position. Candidates must be based in one of the following US cities: NYC, Boston, DC, Chicago, Austin, Dallas, or Houston. You'll report to a US based manager and will need at least 2 hours of overlap with our Melbourne office to support collaboration across time zones. The salary range for this role is $140,000–$160,000 USD. This role requires regular travel, typically monthly, including site searches with retail brokers, construction site visits once leases are signed, new store openings, and quarterly visits to operating stores. Start date: We're ready when you are. HOW TO APPLY If you're curious about Bellroy, start by poking around our website – bellroy.com – and getting a feel for who we are and what we care about. If you're excited about this role and think you could contribute, we encourage you to click apply! WHY WORK FOR BELLROY? At Bellroy, it takes a wonderfully diverse crew to make everything tick. We’re a close-knit group of thinkers and makers from over 25 different countries, each contributing unique skills to achieve our shared vision. We believe that embracing diverse backgrounds and perspectives is key to staying agile and resilient. So, even if your experience isn’t an exact match, but you feel you have something special to contribute, we’d love to hear from you. Bellroy is committed to making our hiring process accessible to everyone, including individuals with disabilities. If you need reasonable accommodations at any stage—whether it’s applying, interviewing, completing pre-employment testing, or otherwise participating in the selection process—please contact us at [email protected]. Include your full name, the best way to reach you, and the type of accommodation you need to support you throughout the application process. We’re here to help and ensure you have the best possible experience.