Remote Triage Nurse (RN)

Brief Description

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Conduct telephone and electronic triage assessments using evidence-based clinical protocols and nursing judgment.
• Assess patient symptoms, determine acuity, and provide appropriate care recommendations.
• Schedule urgent or same-day appointments when clinically indicated.
• Provide patient education regarding medications, chronic disease management, preventive care, and home treatment measures.
• Escalate emergent concerns appropriately and direct patients to emergency services when necessary.
• Document all patient interactions accurately and timely within the electronic health record (EHR).
• Collaborate with physicians, advanced practice providers, behavioral health staff, care coordinators, and other interdisciplinary team members.
• Support continuity of care through referrals, follow-up communication, and care coordination activities.
• Monitor patient messages, refill requests, laboratory results, and clinical inboxes in accordance with organizational workflows.
• Obtain prior authorizations for medications, durable medical equipment (DME), and specialty services as required by insurance carriers.
• Coordinate with pharmacies, insurance companies, and specialty providers to facilitate timely patient care and treatment approvals.
• Participate in quality improvement initiatives, population health outreach, chronic care management, and patient satisfaction efforts.
• Maintain compliance with HIPAA, HRSA, Betances Health, state nursing regulations, and organizational policies and procedures.
• Assist with departmental workflows, administrative support functions, and special projects as assigned.
• Perform other duties and responsibilities as assigned to support organizational and operational needs.
  
  

Requirements

KNOWLEDGE, EDUCATION, SKILL, AND ABILITIES REQUIRED:

• Current NYS Registered Nurse (RN) license in good standing.
• 3 years of ambulatory care or community health experience.
• Strong working knowledge of eClinicalWorks and documentation standards.
• Experience leading or mentoring clinical support staff.
  
  

SKILLS & COMPETENCIES:

• Strong leadership and organizational skills.
• Excellent communication and conflict resolution abilities.
• Knowledge of EMR systems and clinical workflows.
• Ability to work in a fast-paced, underserved community setting.
• Commitment to culturally competent and patient-centered care.
  
  

Summary

Reporting to our Senior Director of Nursing, the Remote Triage Nurse (RN) provides telephonic and electronic clinical assessment, triage, patient education, care coordination, and administrative clinical support for patients receiving services through Betances Health. This role supports timely access to care, promotes patient safety, and helps reduce unnecessary emergency department utilization by assessing patient symptoms and directing patients to the appropriate level of care. The Remote Triage Nurse works collaboratively with providers, care teams, specialists, pharmacies, insurance carriers, and community resources to support comprehensive, patient-centered care.