Endoscopy Triage Nurse BWH

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Job Summary: The Triage Nurse plays a key leadership role in supporting weekly staffing schedules to optimize patient throughput. This position is approximately 90% triage-based—providing phone triage, in-basket messaging, and on-demand patient communication for upcoming procedures—and 10% on-site at either Endoscopy location for patient-facing or hands-on clinical support as needed. The Triage RN manages patient interactions via telephone and electronic messaging, offering clinical advice in accordance with established protocols and ensuring appropriate care coordination for pre-procedural and post-procedural concerns. Topics may include booking inquiries, preparation questions, post-discharge follow-up, and test result discussions. This is a unique opportunity to join a growing triage team and contribute to a highly collaborative, hybrid healthcare environment. The ideal candidate will demonstrate strong GI knowledge and experience, adaptability, and the ability to work both autonomously and as part of an interdisciplinary team. Familiarity with endoscopy scheduling, procedural workflows, and triage best practices is essential. The successful candidate will also bring flexibility and problem-solving skills to support coverage during staff absences, leaves, and vacancies—ensuring continuity of care and operational efficiency. This position offers an opportunity to practice to the top of one’s licensure while helping shape a dynamic and evolving role within our procedural nursing team. Responsibilities Include: • Triage clinical questions and concerns received via telephone calls and in-basket messaging. • Provide clinical guidance, education, and support to patients based on assessment findings and established evidence-based protocols. • Coordinate patient care by collaborating with the scheduling team to ensure appropriate booking and preparation for endoscopic procedures. • Partner with physicians, advanced practice providers, and interdisciplinary team members to promote seamless communication and continuity of care. • Participate in the development and implementation of individualized care plans to optimize patient outcomes and procedural readiness. • Maintain thorough and timely documentation of patient encounters and communications in accordance with institutional and regulatory standards. Qualifications Knowledge, Skills and Abilities - The RN must show evidence of the basic analytic thinking necessary to care for a group of patients. - Must demonstrate observational skills and the ability to set priorities. - Must be able to function under stress with good interpersonal and communication skills. - Must demonstrate effective skills in applying hospital standards in area of service, teamwork, communication, respect for others, and time/priority management. Education Bachelor's Degree Nursing required Licenses and Credentials Registered Nurse RN -Massachusetts License Qualifications: Experience: Minimum of 5 years of recent clinical endoscopy nursing experience within both outpatient ambulatory and hospital settings (within the last 6 months required). Minimum of 2 years of procedural endoscopy conscious sedation administration within the last 3 months required. Minimum of 2 years of recent triage experience managing outpatient and/or inpatient endoscopy patients (within the last 6 months required). Demonstrated leadership experience, including daily staff scheduling and workflow coordination to ensure optimal coverage and efficiency. Proven charge nurse or resource nurse experience in an Endoscopy setting within the last 6 months required. Demonstrated ability to develop and refine workflows to maintain alignment with evolving Mass General Brigham (MGB) models and best practices. Additional Job Details (if applicable) Remote Type Hybrid Work Location 850 Boylston Street Scheduled Weekly Hours 0 Employee Type Per Diem Work Shift Rotating (United States of America) Pay Range $41.71 - $105.65/Hourly Grade MNA333 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.