Role Overview
This is a full-time remote position for a
Remote Planning Coordinator
. In this role, you will assist clients with planning and booking their trips, managing itineraries, and providing destination information and support. Daily responsibilities include responding to client inquiries, offering travel guidance, and resolving booking-related issues. Staying informed on travel trends and best practices is essential to delivering exceptional service.
Key Responsibilities
Consult with Clients:
Understand client preferences, needs, and budgets to provide customized travel recommendations.
Plan & Book Travel:
Arrange flights, accommodations, transportation, excursions, and other travel services with accuracy and attention to detail.
Provide Expert Recommendations:
Stay current on travel trends and destinations to deliver knowledgeable guidance on packages, activities, and experiences.
Customer Support:
Deliver outstanding service before, during, and after trips, resolving questions or concerns promptly.
Build Relationships:
Foster long-term client connections through dependable support and exceptional follow-through.
Stay Organized:
Manage multiple bookings at once, ensuring all travel details and communications are accurately maintained in the CRM.
Handle Changes & Cancellations:
Coordinate itinerary updates, including rebookings, cancellations, and adjustments when needed.
Qualifications
Experience in customer service and handling client inquiries
Strong travel planning and itinerary management skills
Knowledge of destinations and travel trends
Problem-solving ability for troubleshooting booking issues
Excellent written and verbal communication
Ability to work independently in a remote environment
Familiarity with booking systems or travel software is a plus
Preferred Skills
Previous experience in customer support or client-facing roles
Understanding of travel insurance and related services
Knowledge of international travel requirements (visas, passports, vaccinations)
Training and certification will be provided
Why Join Us?
Work from Anywhere:
Fully remote role no commute required
Flexible Schedule:
Create a work routine that suits your lifestyle
Supportive Team:
Collaborate with a friendly and encouraging group
Professional Development:
Access training and growth opportunities
How to Apply
Submit your resume showcasing your travel background and/or customer service experience. We look forward to hearing how you can help our clients explore the world