Remote Operations Manager for PropTech SaaS Company

Industry PropTech / SaaS / Customer Operations Work Arrangement Fully Remote Job Type Full-time Work Schedule US business hours with strong overlap required EDT / CDT / PDT Locations LATAM preferred About Pearl Talent Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US. Hear why we exist, what we believe in, and who we’re building for: WATCH HERE Why Work with Us? At Pearl, we’re not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers. About the Company Our client is a fast-growing YC-backed PropTech SaaS company focused on improving operational workflows and customer experiences within the homebuilding and real estate ecosystem. Their platform supports operational execution for customers by managing backend workflows, documentation, and system updates at scale. The company operates as a lean, founder-led team with a highly collaborative and async-first culture. As the business continues to grow, they are investing in operational scalability and process automation to improve efficiency across customer workflows. Role Overview We are seeking a highly detail-oriented Operations Manager to support backend customer operations and identify opportunities for operational efficiency within a fast-paced PropTech SaaS environment. This role is heavily execution-focused and centered around high-volume operational workflows, repetitive backend tasks, and process coordination across internal teams. You will work closely with operations leadership and customer success teams to execute operational tickets, maintain customer records, document repeatable workflows, and surface opportunities for automation improvements. While the role is initially execution-heavy, there is strong long-term growth potential for candidates who demonstrate curiosity around automation, process optimization, and operational scalability. This is an ideal role for someone who thrives in structured, repetitive workflows while maintaining a proactive mindset around process improvement. Successful candidates are highly organized, self-directed, operationally disciplined, and comfortable working in small, fast-moving startup environments. Your Impact You will help create operational reliability and scalability across customer workflows by ensuring backend operational tasks are completed accurately and efficiently. Your work will directly support: Faster and more reliable customer operations execution Improved operational documentation and SOP scalability Increased visibility into repetitive workflows suitable for automation Operational efficiency gains through process optimization and automation identification Reduced operational bottlenecks for leadership and customer-facing teams Strong cross-functional coordination between customer success, operations, and engineering teams Core Responsibilities Manual Customer Operations Execution – 60% Execute high-volume backend operational workflows across customer accounts Upload and manage customer documentation within the platform Update appointment reminders and operational system records Process operational tickets submitted by the Customer Success team Maintain accuracy and consistency across operational data workflows Process Mapping & SOP Documentation – 15% Collaborate with operations leadership to map customer workflows Document repeatable operational processes and SOPs Maintain and update internal documentation as workflows evolve Improve operational consistency through standardized procedures Automation Identification & Basic Scripting – 15% Identify repetitive operational tasks suitable for automation Surface automation opportunities to engineering stakeholders Support operational efficiency improvements through workflow analysis Utilize basic automation tools or scripting where applicable Track patterns and inefficiencies across repetitive workflows Cross-Functional Coordination – 10% Coordinate ticket intake from Customer Success teams Communicate operational updates asynchronously across teams Partner with engineering teams on automation handoffs Support operational visibility and workflow prioritization Must-Haves (Required) 3+ years of experience in operations, implementation, customer operations, or backend operational support roles Strong attention to detail and operational accuracy Advanced proficiency in Microsoft Excel and Google Sheets Experience handling repetitive, high-volume operational workflows Strong written English communication skills Ability to work independently within small, async-first startup environments Strong pattern recognition and process improvement mindset Ability to commit to long-term US business hour overlap Comfortable working in execution-heavy operational environments Nice-to-Haves (Preferred) Experience with automation tools such as Zapier, Make, or similar platforms Basic scripting experience using Python or JavaScript Experience in SaaS operations, implementation, or customer onboarding environments Experience documenting SOPs or operational workflows Exposure to PropTech, real estate, or homebuilding industries Prior startup or high-growth company experience Tools Proficiency Must-Haves (Required) Microsoft Excel Google Sheets JIRA Linear Google Workspace Slack Nice-to-Haves (Preferred) Zapier Make Python JavaScript SQL Intercom Competitive Salary: Based on experience and skills Remote Work: Fully remote—work from anywhere Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting Generous PTO: In accordance with company policy Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees Direct Mentorship: Guidance from international industry experts Learning & Development: Ongoing access to resources for professional growth Global Networking: Connect with professionals worldwide Our Recruitment Process Application Screening Skills Assessment Top-grading Interview Client Interview Job Offer Client Onboarding Ready to Join Us? If this role aligns with your skills and goals, apply now to take the next step in your journey with Pearl.