About this role
About the Role: The Family Cruise Planning Specialist supports families by organizing cruise vacation plans through structured coordination and careful attention to detail. In this role, you will assist parents and caregivers by helping them review cruise options, organize planning information, and manage timelines so each experience is clearly outlined and easy to follow. Your focus will be on organization, accuracy, and consistent communication while supporting families throughout the planning process. You will work within established procedures to coordinate accommodations, experience options, scheduling considerations, and planning timelines while ensuring documentation is complete and accurate. This position is centered on coordination and client support and is not sales driven. The role is fully remote and designed for individuals who are comfortable working independently while adhering to defined workflows and expectations. Comprehensive training is provided to ensure you understand systems, expectations, and planning processes before supporting families. Ongoing professional guidance is available to help you remain confident, organized, and consistent in your responsibilities. This role is ideal for individuals who enjoy supporting families and contributing to smooth, reliable cruise planning experiences. Responsibilities: Assist families with selecting cruise itineraries and accommodations Coordinate reservations, confirmations, and planning timelines Provide organized family-focused planning guidance Manage documentation, payment processing, and records Maintain clear, supportive, and professional communication Qualifications: Strong communication and organizational skills Detail oriented and dependable Comfortable working independently in a remote environment Interest in family cruise planning What We Offer: Comprehensive training and onboarding Flexible remote scheduling Performance-based pay structure Ongoing professional guidance Access to family cruise planning tools and resources