Role Overview
We are seeking friendly, organized individuals to join our growing team as Remote Client Experience Specialist. In this role, you will assist clients throughout the travel planning process by helping organize itineraries, researching travel options, and coordinating reservations.
This position focuses on delivering a positive client experience by ensuring every trip detail is well organized and accurately arranged. You will communicate with clients, help them explore travel possibilities, and support them with updates or adjustments to their reservations when needed.
The role is ideal for individuals who enjoy assisting others, staying organized, and working independently in a remote environment.
Key Responsibilities
Help clients organize and plan travel itineraries based on their interests and travel goals
Research and compare travel options using approved booking systems and resources
Coordinate and confirm reservations with travel providers and partners
Provide clear information and helpful suggestions based on traveler preferences and budget
Maintain professional communication with clients through phone, email, and digital messaging platforms
Assist with reservation updates, schedule changes, and general service inquiries
Keep client profiles, booking information, and documentation organized and accurate
Participate in team training sessions and ongoing development opportunities
What We Provide
100% remote work environment
Flexible scheduling options
Ongoing training and learning resources
Access to incentive programs and travel-related benefits
A supportive and collaborative team culture
Qualifications
Strong written and verbal communication abilities
Excellent attention to detail and organizational skills
Basic computer knowledge and reliable internet connection
Ability to work independently and manage responsibilities remotely
Must be 18 years of age or older
Must have legal eligibility to work in the United States, United Kingdom, Mexico, Australia, or Spain
Comfortable communicating in English