Hopes Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.
Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.
Overview
Our growing remote travel support team is seeking motivated, detail-oriented individuals to join us as Guest Experience Specialist. In this role, you will support travelers throughout the planning process by helping organize trip details, coordinating reservations, and ensuring every stage of their journey is handled with accuracy and care from start to finish.
This position is ideal for individuals who enjoy assisting others, staying organized, and working independently within a flexible remote environment. No prior travel industry experience is required full training, onboarding, and ongoing support are provided.
Key Responsibilities
Assist guests with travel planning requests, preferences, and scheduling needs
Help coordinate travel components including hotels, flights, cruises, transportation, tours, and activities
Research and evaluate available travel options using approved booking systems and supplier platforms
Provide timely updates on reservation status, confirmations, and itinerary progress
Communicate with clients through phone, email, and digital messaging platforms
Support itinerary adjustments, booking modifications, and follow-up coordination
Maintain accurate and well-organized client records within internal systems
Track supplier updates, destination information, and promotional offers relevant to travel plans
Participate in virtual onboarding sessions, training programs, and ongoing development activities
Qualifications
Strong written and verbal communication skills
Excellent attention to detail and strong organizational abilities
Ability to manage multiple responsibilities independently in a remote setting
Comfortable using email, online systems, and basic computer tools
Reliable internet connection and professional communication habits
Self-motivated with a positive, adaptable mindset
Interest in travel, hospitality, coordination, or customer service roles
Must be at least 18 years of age
Must reside in the United States, United Kingdom, Spain, Mexico, Australia, or other approved hiring regions
Perks & Benefits
Fully remote work environment
Flexible scheduling options
Structured onboarding and guided training support
Ongoing mentorship and professional development opportunities
Access to travel planning tools, supplier networks, and booking platforms
Eligibility for travel-related incentives, discounts, and recognition programs
Career growth opportunities within a developing remote team