About this role
Job Title: Remote Call Center Team Lead
Monthly Pay: $6,500 – $7,800
Summary:
The Remote Call Center Team Lead supervises customer service representatives, supports team performance, and helps ensure excellent customer experiences while meeting operational goals.
Job Responsibilities:
- Lead and support remote call center agents.
- Monitor team performance metrics.
- Provide coaching and feedback.
- Assist with escalated customer concerns.
- Support training and onboarding efforts.
- Help achieve departmental goals and objectives.
Qualifications:
- Call center leadership experience preferred.
- Strong communication and leadership skills.
- Coaching and mentoring abilities.
- Customer-focused mindset.
- Professional remote work environment.
Perks & Benefits:
- Monthly pay: $6,500–$7,800
- Remote leadership opportunity
- Paid management training
- Performance-based advancement
- Flexible remote work environment