Remortgage Technical Case Manager

Remortgage Technical Case Manager Apply If you’re looking for a role that challenges you and amplifies your remortgage expertise, your next big move starts here! Join our dynamic Remortgage Team at ONP Solicitors, part of Movera, a leading provider of legal services for homeowners and lenders. Our conveyancing and remortgage teams across Stockport and Leeds offer the best possible service for our clients, reflected in our 4.8* Trustpilot rating. What makes us great is you, so we’re searching for more brilliant people, with remortgage experience and great client care skills, to be part of our team. The Role As a Technical Case Manager at ONP you’ll have the chance to: • Challenge yourself: Tackle complex legal aspects of the remortgage process, expanding your knowledge and sharpening your skills • Join a winning team: Be part of a collaborative, high-performing group known for innovation and exceeding expectations • Own your success: Ensure effective holiday cover on live remortgage cases to ensure seamless progress and in doing so shaping the client experience and driving positive outcomes • Grow Your Career at ONP: We’re proud to offer a structured career path for you to build your career and grow as a person, whatever that looks like for you Key Responsibilities • Overseeing ad hoc case progression with the aim of maintaining service levels • Monitor and deliver fully against personal and business targets • Independently establish priorities and manage deadlines, ensuring that all files are progressed in a timely manner whilst the case manager is otherwise engaged and providing comprehensive handover as required • Responsible for dealing with complex aspects at any level of remortgage transaction • Provide an exceptional service both to the client but also to introducers and associates • Deal with complex enquiries on transactions • Recognise potential risks and resolve issues without putting the client or business at risk • Responsibility to ensure that all files being overseen are maintained in good order in compliance with Service Level Agreements (SLA’s) and in accordance with regulatory and statutory requirements • Ensure that all files are billed correctly with the appropriate fees and on completion funds are sent to the correct place The Person • We're looking for a skilled Technical Case Manager with demonstrable experience covering ALL levels of cases • An Enthusiastic team-player and natural self-starter able to work on own initiative. • The Ability to deliver a high level of customer service. • Strong attention to detail and verbal and numerical skills. This is a full-time, permanent role, Monday to Friday. Flexibility in day-to-day task management What we can offer We aim to reward your hard work generously. You’ll be greeted in our offices with great coffee, fruit and biscuits to keep you going, alongside all the benefits listed below, plus much more. • 27 days holiday + your birthday off! • Health Cash Plan • Buy and Sell 5 days per annum • Build up more annual leave after 1 years service • Hybrid or Remote working • Free conveyancing legal fees • Moving home days off • Volunteering days • Retailer discounts and frequent socials • Refer a friend bonuses Look forward to Monday mornings at Movera, we have the culture, technology and purpose to change the way you feel about your job. At Movera, we are committed to fostering a diverse, equitable, and inclusive environment where all team members feel valued and respected. We believe that a diverse workforce brings unique perspectives and ideas that drive innovation and excellence. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. DBS and Financial Checks: Please note that as part of our commitment to maintaining a safe and trustworthy workplace, all offers of employment are subject to satisfactory completion of DBS (Disclosure and Barring Service) checks and financial background checks. These checks are conducted to ensure the safety of our employees and clients and to uphold the highest standards of integrity and compliance in our operations. Brand ONP Solicitors Remote status Fully Remote About Movera Movera is a flourishing platform business, bringing together ambitious home-moving brands from across the sector. Built on the heritage and passion of experienced legal services businesses, brought together to transform the moving market for the better.