Regional Support Manager (Europe)

About Friendship Force International

Founded in 1977, Friendship Force International (FFI) is a global nonprofit dedicated to cultural exchange and citizen diplomacy. With more than 7,000 members across 60+ countries, FFI creates meaningful connections through home-stay exchanges, journeys, and community programs that bridge cultures and foster greater understanding. We are a small, fully remote team united by a commitment to our mission and to each other.

Role Overview

FFI journeys (travel exchanges), the heart of our mission, are guided by Regional Support Managers (RSMs), who collaborate closely with volunteer leaders in different countries to plan and manage transformative travel experiences. As the primary point of contact between FFI headquarters and our clubs throughout Europe and Eastern Europe, the RSM plays a vital role in supporting the travel exchanges and clubs.

As the RSM for Europe, you will play a critical role in unifying and synchronizing FFI’s membership experience across departments. Your success is reflected in the success of the team, as you ensure smooth execution of FFI’s business processes and programs.

This position will primarily be working with clubs based in Austria, Belgium, Germany, Hungary, Switzerland, Russia, Israel, Ukraine, Romania, and Turkey – but will also be collaborating with clubs and coordinators around the world.

Key Responsibilities

Program Development: Design, promote, and schedule journey / travel exchange activities.

Financial Management: Manage journey fees, budgets, contracts, and invoices; ensure timely resolution of financial matters.

Recruitment: Support the recruitment of citizen ambassadors for journey / travel exchanges.

Logistics: Coordinate with travel providers to create and finalize itineraries.

Progress Monitoring: Track journey planning and recruitment progress; evaluate program success post-completion.

Problem-Solving: Identify challenges early, provide recommendations to maximize success, and minimize cancellations.

Collaboration: Work closely with club leaders and coordinators to fill seats on existing journeys and create new travel exchange opportunities.

Reporting: Provide regular updates on progress to the team and direct supervisor

Qualifications

Required

• 1-3 years of relevant professional experience
• Fluency in both English and German
• Strong proficiency with current technology tools and platforms

Preferred

• Undergraduate degree in a related field
• Located in Europe (Austria, Belgium, Germany, Hungary, Switzerland)
• Experience working with volunteers
• Experience working with other cultures
• Some Russian language proficiency is a bonus

What We Offer

• Flexible, fully remote schedule — 20hr/week with autonomy over when you work
• A mission-driven team committed to global connection and citizen diplomacy
• Collaborative, low-bureaucracy environment where your work makes a direct impact
• Starting hourly rate of $25 USD/hour

How to Apply

Please apply through Linkedin job posting. (Send a DM if you have any questions about the role.) Applications will be accepted on a rolling basis - with a first round of review starting June 26, 2026.

Friendship Force International is an equal opportunity employer and welcomes candidates from all backgrounds.