Rate Mapping Specialist (Contract)

Rate Mapping Specialist (Contract) Play a key role in connecting global hotels with cutting-edge technology, ensuring flawless rate integrations and a world-class guest booking experience. We usually respond within three days Hotel Rate Mapping & Onboarding Specialist Contract: 20 – 30 hours per week Timezone: Australia/Sydney Hourly rate: depends on experience and location About Roomstay Roomstay.io is a top booking engine platform designed to boost direct bookings for hotels. Launched in 2020, it offers a customisable, responsive interface and a superior booking experience to outperform OTAs, doubling conversion rates. With a global team based in Sydney, Roomstay provides advanced features including seamless booking flows, secure payments, member deals, and detailed customer journey data, improving reliability and scalability for hotel brands. Role Overview We are looking for a highly driven and detail-oriented Hotel Rate Mapping & Onboarding Specialist to join our onboarding team. This role is hands-on and critical to ensuring excellence in hotel onboarding — with Roomstay onboarding as the primary focus and excellence as the only standard . Key Responsibilities Primary focus – Roomstay onboarding (excellence required): Own and execute hotel onboarding with a strong focus on accuracy, speed, and customer experience Map hotel rates, inventory, and room types across systems with high precision Ensure correct channel distribution setup across OTAs and PMS integrations Test and validate rate setups to guarantee accurate synchronisation across platforms Become a subject matter expert in hotel distribution and onboarding workflows Continuously improve onboarding quality, speed, and consistency Secondary focus (after ~6 months): Customer support for onboarding-related issues and rate mapping queries Key Knowledge Requirements (Critical) Strong understanding of PMS and OTA distribution from a channel mapping perspective , including: RMS NewBook Opera ( big bonus points ) SiteMinder D-Edge Ideal Candidate Traits We are looking for someone who is: Proactive, curious, and confident A strong problem solver who asks questions until they get to the answer Customer-focused with a strong sense of ownership A team-first player with high accountability Detail-driven with strong follow-through Energetic, self-motivated, and not afraid to challenge the status quo (what we are doing now has served its time) Requirements Previous experience in hotel distribution, onboarding, or reservations (essential) Hands-on experience with PMS / CRS / channel management tools Strong knowledge of OTA distribution and mapping logic Excellent attention to detail and accuracy Ability to work independently in a remote/offshore environment What We Offer Fully remote contract role with potential to transition into permanent Opportunity to work on a high-impact onboarding function in a scale-up environment Exposure to leading hotel technology platforms globally Flexible working hours Supportive, fast-paced, and innovative team environment Recruitment Process 15-min video call with recruiter 45-min video call with hiring manager 30-min video call with founder Reference checks/offer Onboarding If you have strong experience in hotel onboarding, rate mapping, and deep familiarity with PMS and channel distribution systems - and you thrive in fast-paced, high-ownership environments - we'd love to hear from you. Locations Philippines Remote status Fully Remote