Quality & Audit Coordinator (AO)

We are seeking a Quality & Audit Coordinator to uphold quality measures within our awarding organisation ( AO). The Qua lity & Audit Coordinator ensures Ofqual regula t ions a re met and company policies and processes have been followed. They embody a quality-first approach, promoting good practice to ensure assessments are delivered to the highest standard. Their keen eye for detail and supportive approach makes them a valued partner to both internal and external stakeholders. Duties Support the Quality & Compliance team Audit compliance of assessment project word counts Support onboarding of assessors/IQAs/invigilators Standardisation meetings: Managing a calendar of standardisation meetings, and managing the administration of these Support sta ndardisation se ssions Support other departments as necessary Manag e IQA allocations and tracking Respond to ad hoc assessor & IQA queries Review adherence to SLAs, escalating issues as needed Check and preparing Statement of Results Monitor Quality inbox and respond to queries Manage timely certificate claims Support the training and onboarding of new team members Analys e data for patterns and trends Review & contribute to standardisation delivery Manage and oversee the sampling strategy Carry out reviews of completed assessments such as knowledge tests Schedule and carry out observations of IQA and assessment Support Centres (anticipated Q4 2026 onwards): deliver initial Centre training, develop and implement supportive action plans ; Carry out field visits (expected between 1-4 visits in first year) Log and escalate any concerns of complaints/malpractice Other duties as required Person specification Essential: Minimum 2 years’ experience in either an awarding organisation (AO), end point assessment organisation (EPAO), or training provider Minimum 1 year’s experience in a quality, audit, or compliance role Understanding of the apprenticeships landscape Knowledge of Ofqual General Conditions of Recognition, and applying these in practice Understanding of indicators of risk within assessment and within Centres /training providers Excellent written and verbal communication skills Confidence to challenge constructively while maintaining positive working relationships Able to accurately document information and maintain audit trails. Excellent people skills Great attention to detail and high level of accuracy Supportive approach, able to influence others to adopt correct ways of working Able to handle challenging conversations using tact and care, maintaining positive working relationships with both internal and external parties Able to adapt to changing priorities Desirable: Safeguarding qualification or experience Up to date expertise in at least one of our subject areas, e.g. business admin, digital, leadership Data and technology skills (Office 365, Excel, PowerBI , automation tools) Have or willing to work towards a relevant qualification What Success Looks Like Quality standards are championed, and internal and external stakeholders have a clear understanding of the processes to follow 1st for Awarding remains compliant with regulation and own policies and processes Regular audits are carried out, and results reported on Risks are identified in advance so mitigations can be put in place Effective standardisation across the business/assessors/standards/ etc Your work helps drive high-quality outcomes and continuous improvement You’re a trusted go-to person within your team and beyond. The Quality & Audit department is seen as a critical friend across the business; approachable and willing to advise where needed You contribute ideas and escalate issues as necessary to improve systems or ways of working Data, tools and systems are used accurately and effectively. Why Join Us? Salary: £26-30k Remote-first role with built-in flexibility Monthly co-working days (lunch included!) 25 days ’ holiday + 8 bank holidays 8 Wellbeing Hours per year Flexible working, agreed up front to suit you and the business All the tech you need To apply: Please send your CV and a cover letter tailored to this specific role at 1st for Awarding. We’re only reviewing applications that include a personalised cover letter.