SAP Support Officer

Requisition ID: 13988 Posted date: 12 Jun 2026 Team: IT and Customer Services Job Family: Advising – CBG12 Salary: £45,326 to £50,436 per annum pro rata Hours: 37 hours per week Base Location: You will be expected to attend a CBC office location as often as needed to carry out your role, which will be no less than once per month. For the induction period full time office attendance at Prior House, Shefford is required. Contract Type: Hybrid - Permanent Closing Date: 5th July 2026 Interview Date: w/c 13 July 2026 More about the role Central Bedfordshire Council is a large unitary authority serving just over 300,000 residents with a vision to be a great place to live and work. One of the ways we are achieving this is through our use of technology. The Council uses SAP SuccessFactors to manage all HR activities, including employee records, learning and development, performance management, and recruitment. Alongside this, SAP S/4HANA Payroll supports our core payroll functions. Working closely with both HR and IT teams, you will: Provide expert support for SAP SuccessFactors and S/4HANA Payroll Ensure systems are stable, efficient, and user-friendly Contribute to system enhancements, automation, and future development Support ongoing digital transformation initiatives, including AI and workflow optimisation You will play a key role in ensuring that our SAP landscape continues to evolve to meet organisational needs and deliver an excellent user experience. As part of an experienced SAP IT team you will be responsible for: The support and maintenance of SAP SuccessFactors modules and S/4HANA Payroll Managing and coordinating SAP HR Support Packages (HRSPs) Performing data imports/exports, validation, and reconciliation Supporting and maintaining SuccessFactors–S/4HANA integrations Configuring system settings, including business rules and workflows Managing and maintaining SAP tables and data structures Provide incident, request, and problem management in line with SLAs Support testing activities (UAT, regression testing) and releases Collaborate with stakeholders to identify improvement opportunities Contribute to system documentation and knowledge sharing To be successful you will have a working knowledge of supporting modules across Success Factors plus payroll within S/4HANA you will have: Proven experience supporting SAP SuccessFactors (core modules such as Employee Central, Recruitment, Learning, or Performance & Goals) plus S/4HANA Payroll Understanding of SAP integrations and data flows including SAP integration technologies such as CPI/BTP and APIs Experience with Success Factors configuration and rule-based logic Familiarity with Data protection (GDPR ) and role based access controls Knowledge of SAP tables and data structures An understanding of AI capabilities within SAP ecosystems. Strong experience managing support queues, incidents, and SLA-based service delivery You will be educated to BTEC / NVQ Level 3+ or HNC/HND in Computing plus have a knowledge of basic scripting such as PowerShell. SAP SuccessFactors certifications are desirable as is a basic understanding of ABAP (Advanced Business Application Programming). ITIL 4 Foundation certification is also desirable with practical application in incident and request handling plus change management. Our Offer We have a number of rewards and benefits available to our staff, to view these please visit our Rewards and Benefits page Our aspiration is to be a truly flexible employer.  We welcome discussion on location, hours and working pattern as part of the application process. ---------------------------------------------------------------------------------------------------------------- You will be expected to demonstrate how you meet the key accountabilities and competencies in this Recruitment Pack. Our Competency Framework and Qualification Guidance are to be read in conjunction with our Recruitment Pack. For an informal discussion about this position, please contact: Lorraine Wood at [email protected] ---------------------------------------------------------------------------------------------------------------- Safeguarding (For DBS posts only): Central Bedfordshire Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees, volunteers and contractors to share this commitment. This post is subject to the disclosure of criminal records. To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council's policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline. Our National Careers Service team offer a free monthly workshop covering CV writing and how to complete the statement sections of the Central Bedfordshire Council online application form. This MS Teams workshop is open to anyone from the UK and lasts around 1.5 hours . Please book your place here. More information about this service can be found here: Support getting into work or learning | Central Bedfordshire Council Please note we are unable to offer sponsorship for our roles. Successful applicants that may require a visa will need to consider the options for obtaining and/or maintaining the legal right to live and work in the UK for the duration of the contract offered.