Quality Assurance Lead

Description WHO WE ARE Empowering Connections, Inspiring Possibility SageNet is a leading managed services provider specializing in connectivity, digital signage and cybersecurity. The company connects, manages and protects technologies and devices across widely distributed enterprises. SageNet’s people, processes and technologies, coupled with its collaborative approach, empowers customers to achieve their core business objectives. The company offers world-class service and support via its US-based 24/7/365 Network Operations Centers and Security Operations Centers, geographically diverse teleports, a central National Logistics Center, multiple data centers, and a nationwide field service organization. What makes SageNet unique is its Why. SageNet is passionate about Trusted Connections. This is a two-fold calling. First, the company creates trusted, reliable and secure technological connections for its customers. Second, SageNet works to build trusted human connections with its customers, partners and communities. WHAT YOU’LL DO The Quality Assurance Lead will define and drive the quality assurance vision, strategy, and standards across SageNet’s DTI organization. This is a highly strategic and hands-on role responsible for building QA capabilities from the ground up, including automation frameworks and AI-driven testing approaches. This role will lead high-impact, cross-functional initiatives and influence quality practices across engineering, product, and operations to ensure scalable, reliable software delivery. Major Duties and Responsibilities: Define and establish QA strategy, standards, and best practices across DTI Build and implement QA frameworks, processes, and tools from the ground up Lead the design and implementation of test automation strategies to improve efficiency and coverage Evaluate, select, and implement AI-driven testing tools and capabilities Drive quality integration across the software development lifecycle, partnering with engineering, product, and infrastructure teams Establish quality metrics, reporting, and dashboards to provide visibility into risks, trends, and performance Lead complex testing efforts including integration, performance, and system-level validation Influence release readiness, quality gates, and production validation strategies Identify systemic quality gaps and drive continuous improvement initiatives Serve as a subject matter expert and thought leader for QA practices across the organization Recruit and lead a team of Quality Assurance Analysts onshore/offshore. WHO YOU ARE Required Qualifications 8-12 years of experience in quality assurance with deep, hands-on expertise across manual and automated testing of Java, Python and .NET applications Proven experience building QA functions, frameworks, or strategies from the ground up Advanced experience with test automation frameworks and tools, including design and implementation Experience evaluating and implementing AI-driven testing tools or capabilities Strong expertise in QA methodologies, test strategy, and software development lifecycle practices Experience working in Agile and DevOps environments with the ability to influence quality across teams Demonstrated ability to define standards, best practices, and scalable QA processes Ability to solve complex, ambiguous problems and drive high-impact outcomes independently Strong cross-functional collaboration skills with the ability to influence without direct authority Excellent communication skills, including the ability to translate technical concepts to non-technical stakeholders Preferred Qualifications Experience in managed services, enterprise platforms, or highly integrated system environments Experience with performance, security, and API testing strategies and tools Familiarity with cloud platforms and modern application architectures Experience selecting and implementing QA tools, platforms, or enterprise testing solutions Experience driving quality initiatives across multiple teams or departments Exposure to data-driven testing, observability, or quality metrics frameworks WHERE YOU’LL WORK Enjoy the flexibility of our hybrid work model. Our business casual working environment fosters collaboration and productivity. This position may be based in Tulsa, OK; Marietta, GA; or Reston, VA Hybrid work environment with a combination of in-office and remote work based on department expectations Participation in in-office collaboration days as determined by leadership Occasional extended hours may be required to support releases or critical initiatives. PHYSICAL REQUIREMENTS Ability to sit for extended periods of time Extensive use of hands and fingers for typing and computer work Visual focus required for reviewing systems, data, and documentation for extended periods CLASSIFICATION*: Exempt/Salaried POSITION TYPE: Fulltime TRAVEL REQUIREMENTS: None DIRECT REPORTS: 2-3 Contractors SAFETY SENSITIVE: No Ready to join a team that values trusted connections? Apply now! Equal Opportunity Employer SageNet is committed to a skills-first approach when it comes to hiring. As such, we value merit, qualifications, and business needs when making employment decisions. It is the policy of SageNet to provide equal employment opportunity to all employees and applicants without regard to race, color, sex (including pregnancy, sexual orientation, and gender identity), age, religion, national origin, disability, genetic information, veteran or military status, marital status, or any other legally protected status. SageNet strictly prohibits and does not tolerate discrimination, harassment, or retaliation on the basis of any legally protected status. SageNet will not discriminate against any employee or applicant because they are a disabled veteran, recently separated veteran, active-duty wartime or campaign badge veteran, or Armed Forces services medal veteran in regard to any position for which the employee or applicant is qualified. As a federal contractor, SageNet is committed to taking affirmative action to employ and advance in employment protected veterans, and to treat qualified individuals without discrimination based on their status as protected veterans in all employment practices. SageNet will not discriminate against any employee or applicant because of physical or mental disability in regard to any position for which the employee or applicant is qualified. As a federal contractor, SageNet is committed to taking affirmative action to employ and advance individuals with disabilities, and to treat qualified individuals without discrimination on the basis of their physical or mental disability in all employment practices. If you have a disability or special need that requires accommodation, please let us know by contacting your HR representative or any member of management. Legal Disclaimer This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required. SageNet reserves the right to modify this job description at any time, with or without notice. Employment with SageNet is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. SageNet will provide reasonable accommodations for qualified individuals with disabilities. As a managed services provider, SageNet maintains a high level of information Security. SageNet has a published Information Security Policy and provides mandatory Security Awareness Training for all employees. SageNet requires that all employees adhere to published SageNet security policy, failure to do so may result in termination of employment. The SageNet security program is only as strong as our people and as such it is the responsibility of all employees to protect corporate and customer data following best practices and policies. Qualifications Skills Required Teamwork Advanced Oral communication Advanced Written communication Advanced Planning Advanced Computer skills Expert Detail-oriented Expert Decision-making Advanced Strategic vision Expert Critical thinking Expert Leadership Expert Behaviors Required Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well Innovative : Consistently introduces new ideas and demonstrates original thinking Leader : Inspires teammates to follow them Functional Expert : Considered a thought leader on a subject Preferred Dedicated : Devoted to a task or purpose with loyalty or integrity Team Player : Works well as a member of a group Thought Provoking : Capable of making others think deeply on a subject : Motivations Required Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals Self-Starter : Inspired to perform without outside help Entrepreneurial Spirit : Inspired to perform well by an ability to drive new ventures within the business Goal Completion : Inspired to perform well by the completion of tasks Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization Preferred Peer Recognition : Inspired to perform well by the praise of coworkers Growth Opportunities : Inspired to perform well by the chance to take on more responsibility : Education Experience Required 8-12 years: Experience in quality assurance with deep, hands-on expertise across manual and automated testing of Java, Python and .NET applications