Overview
Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.
Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the
Core of More
. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.
Kentro is hiring a
Quality Assurance Lead
to join its End Point Support and Operations Monitoring (ESOM) Program Management Office (PMO). This role is responsible for establishing, managing, and continuously improving quality oversight functions within the ESOM PMO. This role ensures that all program deliverables meet contractual, regulatory, and organizational standards throughout the end-to-end deliverable lifecycle, manages CPARS readiness, and leads program-wide scheduling to drive operational excellence. The ideal candidate has strong experience working within federal government environments, excels in stakeholder coordination, and brings a structured, analytical approach to quality management.
Location:
This position can be performed remotely within the United States and will support Eastern Time working hours.
Responsibilities
Lead the PMO’s Quality Assurance function, ensuring adherence to government, contractual, and Kentro’s quality standards.
Oversee the full deliverable management lifecycle, including planning, development, review, approval, routing, submission, and archival.
Develop and maintain quality standards, templates, and review procedures to ensure consistency and compliance across all deliverables.
Conduct quality review for accuracy, clarity, completeness, and alignment with contractual requirements.
Manage CPARS preparation activities, including data collection, performance tracking, narrative development, and coordination and project leadership to ensure favorable evaluations.
Monitor quality and performance trends, identify risks or gaps, and proactively recommend corrective actions.
Establish and maintain quality metrics, dashboards, and reporting mechanisms to provide leadership with actionable insights.
Collaborate closely with program managers, task leads, SMEs, and government stakeholders to ensure high-quality, timely deliverables.
Support internal and external audits, compliance checks, and program reviews.
Lead training and communication efforts for quality standards, deliverable processes, and best practices.
Maintain strong documentation practices and ensure all PMO processes are up-to-date, accessible, and adhered to.
Oversee program-wide Integrated Master Scheduling (IMS) coordination, ensuring alignment across projects, milestones, dependencies, and risk mitigation activities to support accurate planning and unified program execution.
Oversee a team of resources. proven ability to create and execute against a QA plan to include client satisfaction.
Ongoing knowledge of the federal landscape regarding client satisfaction and quality methods essential for guiding organizational readiness and enhance competitiveness in securing and sustaining government contracts.
Support the development and operational activities of additional PMO functions and the PMO Team.
Qualifications
Bachelor’s degree in business, management, or related field
7+ years of experience in federal consulting, PMO operations, quality management, or related discipline.
Strong understanding of federal contracting requirements, deliverable standards, and CPARS processes.
Ability to develop, and oversee execution across multiple programs.
Exceptional organizational skills, attention to detail, and ability to manage multiple priorities simultaneously.
Strong communication skills, with experience writing, reviewing, or editing technical and management documentation.
Ability to build strong relationships with the executives, PMO, and delivery teams.
Experience with quality management systems and workflow tools.
Clearance Requirement:
US Citizen or Green card holder
Willing and able to obtain and maintain Public Trust Clearance
Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.
Benefits
The Company
We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.
We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.
Industry Recognition
Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.
Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award
Benefits
We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.
We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.
Commitment Equal Opportunity Employment & VEVRAA
Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.
Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.
As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.
We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.
Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.
How to Apply
To apply to Kentro Positions- Please click on the job link and then click the blue “Apply” button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email [email protected] and request assistance.
Accommodations
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email [email protected].
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