Quality Assurance Assessor

Quality Assurance Assessor Location: Bournemouth / Hybrid Basic Salary: £28,500 per annum Are you naturally curious, analytical, and driven to make a real impact? Do you enjoy working collaboratively while supporting others to develop and improve? If so, this could be the perfect next step for you. Within QA, we have two customers: our colleagues (internal) and the public (external). Delivering fair outcomes and clear, supportive communication is at the heart of everything we do. This role is about more than monitoring quality - it’s about becoming a trusted partner across the business. You’ll work closely with revenue-generating teams and key stakeholders to deliver meaningful insight, drive improvements, and ultimately ensure great outcomes for our customers while protecting the business from risk. You’ll be responsible for auditing phone-based activity in line with company and FCA requirements, documenting your observations, and providing evidence-based feedback and coaching to support colleague development. Whether delivering feedback face-to-face, over the phone, or in writing, strong communication skills and exceptional attention to detail will be key to your success. No prior experience? No problem. We offer a comprehensive training programme designed to support you in developing from a beginner into a confident QA professional. Investing in Our People to Protect Yours - At Protect Line, we believe that investing in every employee provides a platform for opportunity and growth. Helping people become the best version of themselves is key to delivering an exceptional service that stands out for its authentic care and trust. We view protection as a promise for the future, focusing on keeping our promises, so you can keep yours. Our Values: Care, Collaborate, Dare, and Deliver aren’t just words on a wall—they guide our actions, define how we interact with each other, and shape the way we serve our customers. What you can expect from us: Enhanced Family Leave: Generous maternity, paternity, adoption, and surrogacy packages offer substantial support during those important life changes. Flexible Time Off: Holiday entitlement raising on length of service as well as the opportunity to purchase additional leave or convert unused days into extra pay! Plus, take paid leave for appointments, emergencies, or any of life’s surprises Celebrate Life: Enjoy extra paid days off for birthdays, weddings, new home purchases and your child’s first birthday. Professional Benefits Scheme: Tailored rewards for technical and professional support staff, including training allowances, desk support packages, wellbeing support and car allowances. It’s designed to support your growth, enhance your work environment, and acknowledge your vital contribution to Protect Line’s success. Temporary Remote Working: Experience exciting opportunities to work from different locations, including abroad. Paid Charity Work: Make a difference with our 'Day to Make a Difference' initiative, giving you one paid day off a year to engage in meaningful charity work. Epic Company Events: Our Summer and Christmas parties are legendary—get ready to join the fun! Sabbatical Opportunities: After 15 years of service, enjoy 4 weeks of paid leave to explore, learn, or recharge. Refer & Earn: Bring a friend onboard and pocket £1,500 for each successful hire! Perks Galore : From eye care vouchers to retailer discounts, enjoy a variety of benefits. Secure Your Future : Benefit from our pension scheme, death in service benefits, and more So come and join our extraordinary team of customer champions who are all about doing the right thing in every way imaginable. We don't settle for ordinary, we strive for extraordinary ! So, if you're someone who loves turning good outcomes into incredible ones, then get ready for an exhilarating adventure with us! At Protect Line, we believe in equality, diversity, and inclusion. We're proud to be a place where anyone with any background or experience can flourish. Come, see for yourself, and be part of something amazing! Whilst we would love to be able to respond to every application we receive, it isn’t always possible due to the high volume we receive each day. If you have not heard from us within 7 working days, please assume that your application has not been successful. Useful Links: Protect Line Protect Line Careers Our Trustpilot Reviews