QoS Specialist

**Employment Type:** Full-time (Employee) **Location:** Remote — based in Lebanon, Syria, or Turkey **Department:** Operations **About Azurreo** Azurreo is an international services company operating in the telecommunications and technology sector. For over 15 years, we have supported global clients in the deployment, testing, supervision, and coordination of telecom infrastructure across multiple countries. Our teams operate across different time zones in a structured, fast-paced environment where execution, accountability, and operational excellence are at the core of everything we do. **About the Role** Azurreo is looking for two QoS Specialists to join our Operations team and contribute to the supervision and continuous improvement of service quality across ongoing projects. In this role, you will monitor site stability, coordinate incident resolution, track operational KPIs, and ensure high standards of customer satisfaction. You will work closely with internal teams and external stakeholders to maintain reliable service delivery and support operational performance across multiple environments. This position is ideal for professionals who are organized, proactive, technically confident, and comfortable handling operational responsibilities with autonomy. **Performance Monitoring** * Supervise daily site stability and service performance to ensure operational continuity and quality standards. * Monitor alarms, incidents, and performance indicators across telecom environments. **Incident Management** * Identify, analyze, escalate, and follow up on operational incidents with strong attention to detail. * Ensure timely coordination and resolution while maintaining accurate tracking and reporting. **Stakeholder Coordination** * Act as a liaison between internal teams, customers, and external partners. * Facilitate clear communication and efficient issue resolution across multiple stakeholders. **KPI Reporting & Documentation** * Track QoS metrics and operational KPIs. * Prepare structured reports, follow-ups, and operational summaries for internal and customer-facing purposes. **Continuous Improvement** * Contribute to root cause analysis and preventive action plans. * Support initiatives aimed at improving operational efficiency and service reliability. **Customer Support** * Maintain professional communication with customers regarding operational updates, incidents, and service-related matters. * Contribute to maintaining high levels of customer satisfaction. **Requirements** * Bachelor’s degree in a technical field. * Previous experience in QoS, telecom operations, network supervision, or service monitoring environments. * Experience handling technical customer-facing communication. * Strong command of written and spoken English. * Comfortable working in a fast-paced operational environment with multiple priorities. * Strong analytical skills and problem-solving mindset. * Ability to work independently with a strong sense of ownership and accountability. * Availability for a full-time role with no conflicting professional or academic commitments. **Ideal Candidate** The ideal candidate is someone who: * Works in a structured and organized manner. * Takes ownership of responsibilities and follows tasks through to completion. * Is comfortable preparing detailed reports and maintaining rigorous follow-ups. * Understands operational workflows and performance monitoring processes within Telecom or IT environments. * Demonstrates professionalism, reliability, and proactive communication. * Thrives in environments that value discipline, precision, and execution quality. **Work Conditions** * Competitive compensation package * 100% remote full-time position * Working hours: 9:00 AM to 6:00 PM local time + 1-hour break * Paid leave and recognition of national public holidays * Company PC provided for your remote workspace * Training and mentorship to support your integration and professional growth **Overtime** * Fully compensated * Depending on operational requirements * May involve coordination across different time zones **Why Join Azurreo** * Stable long-term remote opportunity * International exposure within telecom and technology operations * Opportunity to work closely with leadership and operational teams * Structured environment focused on growth, accountability, and operational excellence At Azurreo, we value proactive professionals who bring precision, ownership, and reliability to their work. If you are looking to grow within an international operational environment and contribute to high-impact projects, we would be pleased to hear from you.