Product Support Specialist

About Us: GeologicAI is redefining how mining companies understand and unlock value from their deposits. We deliver advanced rock and resource analytics that transform physical core into high-resolution, decision-ready data. Our integrated solutions combine next-generation core scanning, purpose-built visualization and modeling, and deep geoscience and mining domain expertise. The result is faster insight, reduced uncertainty, and better-informed decisions from exploration through production and closure. Our vision is simple: enable risk-informed decision-making that drives efficiency, profitability, and sustainability. By elevating data quality and consistency at the source, we empower our clients to extract deeper value from every meter of core and every decision that follows. We focus on building strong, long-term partnerships with mining companies around the world. If you’re driven by impact, innovation, and continuous learning, we invite you to join us on the journey to transform how the mining industry sees its rocks. What You'll do: We are looking for an experienced and driven Product Support Specialist to join our product team. This person will serve as the critical link between our R&D and Product Management teams, ensuring that product development goals are clearly defined, communicated, and met. The ideal candidate has a technical or development background, is comfortable engaging directly with code and complex technical challenges, and thrives in a fast-moving environment where products are continuously evolving. Key Responsibilities: Bridge the gap between R&D and Product Management, ensuring alignment on product goals, priorities, and timelines Support the full product development lifecycle, from concept through to delivery and iteration Coordinate and track product development workstreams, flagging risks and resolving blockers proactively Ensure product goals and requirements are clearly defined and consistently communicated across R&D and Product teams Facilitate regular cross-functional reviews between R&D and Product Management stakeholders Document decisions, processes, and product requirements clearly and consistently What We Are Looking For 3–5 years of experience in a geoscience, technical, or software development role, with a demonstrated interest or experience in product development and cross-functional coordination Strong understanding of product development processes and software development workflows, with the ability to read, troubleshoot, and communicate around code to support cross-functional problem-solving between R&D and Product teams Demonstrated ability to work effectively across technical and non-technical teams Excellent organizational and communication skills; comfortable managing competing priorities Independent thinker who can exercise sound judgment and drive initiatives forward with limited oversight Comfortable working through novel and complex problems, navigating ambiguity to find practical solutions across technical and product domains Familiarity with AI or data-driven product environments is an asset Nice to Have Background in geoscience or experience working with geoscientific data products Experience with ML model development or data training workflows Familiarity with product development tools such as Bitbucket, Jira, or similar platforms