Job Description
This is a remote position.
Role Overview:
C9 Communications is seeking a proactive Sales Support & Pre-Sales Engineer to join our
dynamic team. This hybrid role bridges sales and technical pre-sales, working closely
with the CEO, sales, and engineering teams to qualify opportunities, design tailored
solutions, and ensure smooth delivery across telephony, internet, and networking
solutions.
Requirements
Key Responsibilities:
•
Support the sales team by preparing quotes, proposals, pricing sheets, and scope-of-work documents.
•
Respond to customer inquiries, gather technical requirements, and document
solution needs.
•
Conduct technical discovery sessions to determine telephony, VoIP, internet, and networking requirements.
•
Design and propose solutions, including phone system configurations, network architecture, and internet service recommendations.
•
Prepare detailed network diagrams, bills of materials (BOMs), and scope-of-work documents.
•
Collaborate with engineering teams to ensure proposed solutions are feasible and deliverable.
Required Skills & Experience:
•
Proven experience in sales support, pre-sales, or junior technical roles within IT, MSPs, or telecommunications.
•
Strong understanding of networking concepts, including access points (APs), routers, and firewalls.
•
Hands-on knowledge of PBX systems, VoIP technologies, and IP phones, preferably with Yealink or similar devices.
•
Experience building accurate scopes, BOMs, and solution documentation.•
Exceptional communication and customer engagement skills.
Desirable:
•
Experience in pre-sales presentations or solution demonstrations.
•
Familiarity with cloud-based telephony solutions and internet service design.