Product Manager

About Stitch Stitch is a payments infrastructure company on a mission to make it easier for enterprise businesses to connect to the financial system and build better experiences for their customers. We are expanding the team to enable Stitch to broaden our product offering and extend our geographical footprint. The Role As a Product Manager, you'll be responsible for helping to define and manage the products which will enable Stitch and our customers to shape the future of financial services. You'll connect with our users to understand their needs, develop product strategy, prioritise and roadmap key features, and work closely with Engineering to ship products. You will be responsible for coordinating teams across Stitch to move a product from ideation to scale including engineering, design, legal, data science, marketing and sales. As a result you will need to be a strong communicator that can work cross functionally. The ideal candidate has built technical products from scratch. Responsibilities Deeply understand customer needs by spending time with customers, sales, and support and observing patterns/trends across their feedback and the market Define the product strategy and roadmap for our Products, and the associated user-facing API experience Work closely with our engineers to build new products and features Own decisions directly impacting the growth of Stitch’s business Work cross functionally with engineering, design, data science, legal, marketing and sales to build and grow our products Requirements Bachelor's degree or equivalent working experience 6-10 years of total work experience 2 - 4 years in a product role, most recently as a product manager Experience in working in B2B SaaS, API or Payments companies A track record of success in financial technology or a related technology start-up Has built APIs, products, and complex systems at scale Top-tier technical acumen, curiosity, and familiarity with new technologies, APIs, Developer Experiences and databases Advantageous Strong network and content knowledge in the local Fintech or Banking space Strong knowledge of customers and customer needs in various key markets - including South Africa, Nigeria, Kenya, and Ghana Strong understanding of developers and what makes a good developer experience Experience developing APIs Experience working on B2B2C products, or experience with both developing products for developers and developing products for end-users Benefits & Perks 🏖️ Remote-friendly Work We recognise and value the importance of enabling remote work and maintaining a globally distributed workforce. We cater to equitable employee experiences for both in-office and remote team members. We remain conscientious about ensuring a level playing field, especially around team events, business meeting practices, and office-driven benefits. While we facilitate remote work, we also see the value in bringing the full team together in person from time to time. 🎨 Stock Ownership* We believe in the power of ownership. That's why every full-time team member becomes a part-owner of Stitch. Our employee stock ownership plan ensures that when the company thrives, you do too. ⏰ Time Off* Taking time off from work is critical to ensure that you can take necessary breaks and have time for important life events outside of work. It also helps you manage your energy better. In line with this, we provide a generous annual leave policy, along with supportive family responsibility, parental, study, and long-tenure sabbatical leave options, designed to accommodate the diverse needs of our team. 📚 Learning & Development Fund* We are committed to the professional growth of our team. Each year, we allocate $3,000 per full time team member for learning and development, supporting a culture of continuous improvement and skill enhancement. 🩺 Health Insurance Contribution* Recognising the importance of health and well-being, we contribute to health insurance for all team members and provide group health insurance schemes in certain jurisdictions. 💻 Equipment To ensure our team has the tools they need, new members receive a brand-new Mac laptop along with the necessary peripheral equipment upon joining Stitch. 💜 Employee Assistance Programmes We care about the well-being of our team. Our Employee Assistance Programmes provide you with the necessary resources and support to not only excel in your job but also to thrive in your personal life. Whether it's counselling, advice, or support services, we're here to help every step of the way. Other notable benefits and perks Celebrations for important life and work milestones Daily team lunches in the Cape Town office Bi-annual work retreats New starter dinners Frequent team and company events Compliance with POPIA Our processing of your Personal Information is subject to, and in compliance with, the provisions of POPIA. Privacy and security of your information We will process your information only on instructions from you, which we are deemed to have received when you submit information on our website. We will maintain the confidentiality and security of such information per the standards contained in the POPIA, which requires us to adopt reasonable safeguards to protect the integrity and confidentiality of such information from unauthorized access, loss or destruction. *these benefits are applicable for full-time staff members but may not apply for fixed-term and part-time staff