We are looking for a Product Implementation Lead to join our product team in a fast-paced, hands-on role. This is not a head of product position, but rather an action-focused execution role that will help roll out customer-facing improvements across our programs, software, resources, and tools.
Your mission is to deliver updates and innovations that improve customer retention, drive success outcomes, and enhance the overall experience inside our programs. You will be the key executor, working at speed and with precision to bring projects to life.
This is a full time salaried role with an urgent start.
Key Responsibilities
Lead the execution of product improvements inside our coaching programs and customer experience tools
Roll out new software, resources, templates, and tools designed to increase customer success and retention
Collaborate closely with coaching, customer success, and leadership teams to identify priorities and deliver solutions quickly
Manage implementation timelines, ensuring projects are completed on time and meet quality standards
Monitor the performance of new rollouts and adjust as needed to maximise impact
Keep stakeholders informed with clear, consistent progress updates
About You
Hands-on experience in product implementation or operations, with a track record of fast, precise execution
Strong technical understanding of tools and software used in customer-facing programs
Excellent project management and communication skills
Proactive, resourceful, and known for getting things done
Preference for candidates with ecommerce knowledge, though this is not required
Comfortable working in a fast-moving, remote environment with autonomy
Why Join Us
Play a pivotal role in shaping the experience of thousands of women entrepreneurs
Join a passionate, mission-driven team dedicated to empowering women
Enjoy a flexible, remote-first work culture
Work in a company that values innovation, impact, and results
Application
If you are driven by the opportunity to empower female entrepreneurs, we would love to hear from you. Please email your resume and a covering explanation of your suitability and interest in this role to [email protected] with the subject line “Your new Product Implementation Lead”.
SHE-com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.