Product Analyst

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates. As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration. We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach. If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity. Let’s build what’s next, together. What this role is all about? We are seeking a Product Analyst to own analytics end-to-end for an Infobip self-service area - from defining what to measure, through instrumentation and analysis, to delivering actionable recommendations that inform product decisions. You'll work embedded in a cross-functional team alongside product managers, designers, engineers, and researchers. You won't just report on what happened - you'll help the team figure out what to do next. What you'll do: - Own product analytics for your area: define metrics, identify gaps in measurement, and ensure data quality - Design, plan, and analyze A/B tests - including determining sample size, statistical significance, and when to call results - Conduct funnel, cohort, and segmentation analysis to identify bottlenecks and opportunities - Build interactive dashboards tailored to stakeholder decision-making needs, not just reporting - Co-define behavioral metrics with product and engineering and ensure instrumentation captures what matters - Translate findings into product implications and clear recommendations - not just charts - Monitor user behavior from acquisition through activation and retention - Challenge assumptions with data - push back when the numbers don't support the hypothesis - Use AI-assisted workflows for data exploration, anomaly detection, and pattern recognition What makes you a strong fit? - Experience with event tracking implementation and instrumentation design - Experience in product analytics or data analysis within cross-functional product teams - Strong knowledge of statistics theory and experience in applying statistical concepts in practice - Proficiency with product or web analytics tools (e.g., Amplitude, Mixpanel, Google Analytics) and BI tools (e.g., Power BI, QlikSense, Looker) - Experience working with and extracting/manipulating large datasets - Experience designing and interpreting A/B tests (not just monitoring someone else's) - Ability to connect analysis to product decisions - portfolio of work that influenced what got built, changed, or killed - Clear communication of findings to non-technical stakeholders Nice to have qualifications: - Knowledge of growth marketing concepts and revenue metrics - Python or R for statistical analysis - Experience with competitive/industry analytics Why you'll love it here - Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact. - Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5. - ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options. - Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations. - Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path. - Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start. - International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide. While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are. Diversity drives connection Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace. No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity. Read more about our hiring process . #LI-KG1