Principal Systems Operations Manager

About Outreach Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. The Role We are seeking a results-oriented Principal Systems Operations Manager to join the Revenue Operations organization at Outreach. This strategic, hands-on individual contributor role sits at the intersection of Sales, Finance, Deal Desk, Order Management, Enablement, and Business Systems, and is responsible for translating GTM strategy into scalable processes and well-orchestrated systems. The Principal Systems Operations Manager role is highly hands-on and owns execution of the day ‑ to ‑ day reliability, optimization, and scalability of the revenue tech stack. This role ensures that sales and customer success operate seamlessly to support efficient revenue execution, accurate reporting, and strong rep productivity. This role is also accountable for leading the delivery of new project identified as key priorities for the revenue operations such as the implementation of a new quoting system, the implementation and improvement of data flows and signals that are powering AI GTM plays. This role requires the ability to architect, orchestrate systems, data flows, automation, and optimize the GTM tech stack. In close partnership with Enablement, you will help ensure enablement tooling, and workflows reinforce the intended sales motions and are governed for adoption, quality, and scale. Location: We're open to remote within the US or hybrid at one of our office locations (Seattle, Atlanta). Your Daily Adventures Will Include: Own administration, configuration, and health of core revenue systems (e.g., CRM, sales engagement, CPQ, data tools). Translate revenue process requirements into system workflows, automation, and integrations. Partner with Sales, Marketing, CS, and Finance to support go‑to‑market initiatives and system changes. Ensure data quality, system governance, access controls, and compliance with RevOps standards. Manage system incidents, releases, testing, and change management. Support reporting, dashboards, and operational insights by ensuring system accuracy and consistency. Evaluate and implement new tools to improve revenue efficiency and scale s Support budget and renewal tracking Implement new quote system: lead requirements gathering, process design & optimization with cross functional team, implementation and support with systems team, rollout and enablement support, monitor adoption. Act as a primary interface between the business and Business Systems teams, ensuring requirements, priorities, and field context are well understood Lead design and orchestrat ion of systems, data flows, and signals that power AI-driven sales plays, automation, and insights Our Vision of You: 8–10+ years of experience in Sales Operations, Revenue Operations, or GTM Business Systems in a SaaS environment Strong experience owning business processes and requirements across Quote-to-Cash and CPQ initiatives; migration experience is a plus Demonstrated ability to drive cross-functional alignment with Sales, Finance, Deal Desk, and Order Management Deep Salesforce experience; CPQ exposure strongly preferred Experience designing or supporting GTM system orchestration and AI-enabled sales plays, automation, and insights Hands-on experience administering enablement systems and collaborating with Enablement teams on governance and adoption Required Experience with salesforce, CPQ or RCA and preferred with Enablement, LMS (learning management system) , contract management system Excellent analytical, documentation, communication, and stakeholder management skills Comfort operating in fast-moving, ambiguous environments with a bias toward clarity and execution Bachelor’s degree in Business , Information Systems, or a related field #LI-AM1 #LI-Remote Why You’ll Love It Here • Flexible time off • 401k to help you save for the future • Generous medical, dental, and vision coverage for full-time employees and their dependents • A parental leave program that includes options for a paid night nurse, and a gradual return to work • Infertility/ assisted reproductive services benefit • Employee referral bonuses to encourage the addition of great new people to the team • Snacks and beverages in the Office, along with fun events to celebrate • Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.