Principal Solutions Architect - Amazon Connect

The Role We’re looking for an experienced Principal Solutions Architect to join a growing technology team, helping to shape and deliver modern, scalable digital platforms. This is a key role working at the intersection of business strategy and technical delivery. The Role You’ll work closely with stakeholders across the business to define platform strategy, lead discovery sessions, and translate requirements into robust architectural solutions. You’ll play a hands-on leadership role across multiple engineering teams, ensuring alignment between architecture, business goals, and delivery outcomes. Key Responsibilities Partner with business and technical stakeholders to define platform vision, roadmap, and solution strategy Lead workshops and discovery sessions to gather requirements and shape solution design Provide architectural leadership across cross-functional engineering teams Design scalable, cloud-native solutions with a focus on performance, resilience, and customer experience Guide teams on best practices in microservices, API design, and cloud operating models Balance long-term architectural direction with practical delivery considerations Support proof-of-concept initiatives to validate new technologies and approaches Knowledge Skills & Abilities Strong experience as a Solutions Architect in complex, customer-facing or ecommerce environments Proven ability to influence stakeholders and collaborate across multiple teams Deep understanding of cloud-native architecture, ideally within AWS Experience designing and delivering microservices-based systems Hands-on familiarity with technologies such as AWS, React, and Infrastructure as Code (e.g. Terraform) Knowledge of modern data platforms and integration patterns (APIs, event-driven architectures, etc.) Excellent communication skills, with the ability to translate between technical and non-technical audiences Experience working with data platforms such as Snowflake Exposure to contact centre or customer engagement technologies (e.g. Amazon Connect) Background in running or contributing to Proof of Concepts (PoCs) Behaviours An open and genuine communicator Able to take responsibility for your actions Always learning and wanting to improve Takes responsibility for own development Love what you do Value and support your team Embrace who you are Open minded and willing to explore new ideas What We Offer We value our team and to attract exceptional people, we offer an excellent package! In 2023, 2024 and 2025 we were recognised as one of the Best Workplaces in Tech by Great Place To Work UK, the global authority on workplace culture. As a Leighton employee you can look forward to: A competitive salary this will be dependent on experience. A contributory pension scheme Private healthcare 25 days annual leave, plus bank holidays and the opportunity to buy or sell holiday A flexible approach to working hours Continuous personal development, career path and training And more....