Principal Product Manager

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking. The Product Manager for KYC Africa (KYCA) owns the product vision, roadmap, and customer engagement strategy for nCino’s KYC/FICA SaaS platform, serving financial institutions across the African market. This is a high-impact, externally-oriented role at a pivotal moment in the product’s evolution, with significant feature expansion planned in the near term. The Senior PM will lead the voice-of-customer programme, establish and run a Customer Advisory Board, and work directly with Sales, Engineering, and Operations to align product direction with commercial strategy. This role operates as the primary product authority for the KYCA platform. Essential Functions Validate — Own the voice-of-customer programme. Lead customer discovery engagements, aggregate market data, mine usage analytics, and synthesise insights into clear product signals. Drive decisions on what to build next in collaboration with design, engineering, and architecture. Plan — Define and own Initiatives and Epics, including key acceptance criteria. Lead roadmap planning in partnership with design and architecture, sequencing delivery against platform constraints and customer priorities. Maintain a forward-looking roadmap that connects near-term engineering capacity to long-term product strategy. Build — Champion collaborative story writing as a team practice. Ensure effective knowledge transfer to the engineering team and hold clear ownership of build outcomes against defined acceptance criteria. Grow — Track feature adoption through usage analytics, support feedback, and CSM and customer sentiment. Identify follow-on problems and opportunities for enhancement based on adoption outcomes, and feed these back into the roadmap cycle. Customer Engagement — Establish and lead a Customer Advisory Board, creating a regular, structured channel for customer input and product direction feedback. Represent the product confidently in customer-facing settings, including Sales calls, executive briefings, and industry forums. nCino Product Knowledge — Develop deep fluency in the KYCA platform and the KYC/FICA regulatory landscape. Articulate how the product solves real customer problems, identify enhancement opportunities, and understand how KYCA fits within nCino’s broader product portfolio and African market strategy. AI & Innovation — Leverage AI and analytics capabilities to strengthen product decision-making, identify customer behaviour patterns, forecast trends, and surface unmet needs. Collaborate with engineering to explore and integrate AI/ML features that add demonstrable customer value, while staying current on emerging technologies relevant to the compliance and fintech space. Requirements Bachelor’s degree in Computer Science, Business, or a related field, with 5+ years of product management experience in B2B SaaS Demonstrated experience in customer-facing product roles — comfortable leading discovery sessions, advisory boards, and executive-level customer conversations Strong understanding of software development processes and agile delivery methodologies Proven ability to own and communicate a product roadmap across engineering, commercial, and executive stakeholders Outstanding written and oral communication skills Ability to influence without authority across cross-functional teams Travel requirements: <10% Desired Experience in fintech, regtech, compliance technology, or regulated financial services Familiarity with KYC, AML, FICA, or equivalent compliance frameworks in African or emerging markets Experience managing product through platform transitions or major feature expansion programmes Knowledge of agile principles and modern product operating models (e.g., dual-track discovery) If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino. nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at [email protected] . Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work.