Payroll Operations Manager (UK Payroll)

Our story Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward. It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work. To learn more about us, visit stradaglobal.com The Role Payroll Operations Manager is responsible for leading the country or countries assigned to them. You will be required to manage resources, handle client escalations, provide sales support along with procurement administration. The Operations Manager will ensure that country payrolls are processed timely and accurately using the agreed upon standards and client requirements. As Operations Manager you are expected to display decision-making skills that support all company and payroll policies while maintaining and supporting a professional environment. Key responsibilities: Support the Operations Managers and other team members to ensure consistent, timely and accurate payroll delivery for countries and clients assigned. All activities should be handled according to the defined standards and client requirements Effectively monitor and manage resources to limit risk to the customer Support the Operations Managers as it relates to annual payroll calendar creation and are adhered to by the client. Deviations should be dealt with via the appropriate change control process​ Effectively manage and monitor all client SLAs using the appropriate BI tools to ensure adherence to targets; if targets are not being met, work with the Operations Managers to determine the root cause and action plan Ability to utilize the hrX suite of tools as it relates to payroll processing and associated activities Undertake, support and manage a Root Cause Analysis (RCA) when an issue occurs resulting in a client escalation ensuring that mitigating actions are implemented Effectively communicate with the client and internal stakeholders as it relates to payroll activities Support and adhere to all security compliance procedures while managing security incidents as per the defined process Support of the sales life cycle including payroll practices and legislation requirements Upskill and develop colleagues through training delivery and coaching to enable them to fulfil their role Manage schedule adherence, team productivity, capacity and utilization Support technical issue coordination and resolution Maintain current knowledge of legislation requirements; system updates, changes and overall payroll procedures Maintain a professional environment; correct behaviors and enforce the use of business etiquette​ Required Experience: Prior experience in Team Management 5+ years relevant experience administering Payroll or Health & Welfare/Benefits in an HR Consulting, HR Outsourcing or other corporate environment focused on British or Irish region Experience in stakeholders management Advanced English skills (minimum B2) Flexibility to support a global and fast paced environment Attention to detail Excellent written and verbal skills Self-motivated and a willingness to learn HRIS knowledge What we offer: Possibility to work from home Private medical care in Lux Med Access to MyBenefit platform (including MultiSport card) Interesting career development opportunities within company Language courses bailout and language allowances Group life insurance At Strada, our values guide everything we do: Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed. Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right. Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more. Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions. Care About Our Work and Our People – We understand that what we do impacts millions, and we have a responsibility to get it right. Benefits At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more. All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process. Our commitment to Diversity and Inclusion Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success. Diversity Policy Statement Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting their recruiter. Authorization to work in the Employing Country To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada. Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units. .