Payment Operations Manager

Why TrueML? TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions. The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system. About This Role: As our Payment Operations Manager , you will be the strategic architect of our transactional infrastructure, leading the effort to ensure the seamless, secure, and optimized flow of all electronic payment transactions. Sitting at the critical intersection of finance, technology, compliance, and leadership, you will serve as the organizational expert responsible for the health, scalability, and risk mitigation of our payment ecosystem. Your impact will be direct and far-reaching—driving revenue integrity, championing regulatory adherence, and building a high-performing team to support our growing business scale. Work-Life Benefits Unlimited PTO Medical benefit contributions in congruence with local laws and type of employment agreement What You’ll Do: Lead Strategy and Scale: Own the comprehensive strategy for the end-to-end payment lifecycle across all current and future channels (e.g., credit/debit cards, ACH, digital wallets, wire transfers). Build and Mentor a Team: Take ownership of team growth, initially managing and mentoring one direct report, with the opportunity to scale the function as the company expands. Optimize and Innovate: Proactively architect payment flows to eliminate operational bottlenecks, championing automation projects that improve processing speeds, maximize authorization rates, and aggressively reduce operational costs. Manage High-Stakes Relationships: Act as the primary relationship lead and escalation point for third-party payment providers, processors, acquiring banks, and payment gateways, negotiating operational terms to support business goals. Oversee Incident Response and Integrity: Establish advanced monitoring frameworks to catch system anomalies, rapidly troubleshooting high-priority operational incidents in lockstep with Engineering and Finance leaders. Govern Compliance and Risk: Design and enforce rigorous daily operational controls and reporting structures to ensure absolute compliance with network rules (e.g., Visa, Mastercard) and strict regulatory standards (e.g., AML, KYC). Deliver Executive Insights: Transform complex transactional data into high-level operational metrics (fraud trends, settlement timing, chargeback volumes) to provide actionable, strategic recommendations to executive leadership. Who You Are: An Established Leader: You bring 8 to 15 years of professional experience specifically within the Payments Industry (e.g., FinTech, acquiring banks, payment processors, or high-volume merchant environments), with a readiness or proven track record to manage and grow talent. An Advanced Payments Expert: You possess a deep, comprehensive mastery of global payment methodologies, including authorization, clearing, and settlement for card networks, as well as alternative networks like ACH, SEPA, and RTP. Data-Driven and Analytical: You have the technical acumen to leverage data extraction methods, write SQL queries, and interpret heavy datasets to identify macroeconomic operational trends and diagnose systemic root causes of payment failures. A Cross-Functional Collaborator: You excel at breaking down silos, communicating technical payment concepts clearly to engineering, finance, and legal partners to drive large-scale infrastructure projects forward. We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueML and make a difference. Our Dedication to Diversity & Inclusion TrueML is an equal-opportunity employer. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions, and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.