Partner Support Specialist

WE ARE WMT Digital is a technology company that powers digital experiences, fan engagement, and data intelligence for sports, entertainment, and live events. We build flexible, scalable platforms that help organizations connect with their audiences across websites, mobile apps, identity, data, and insights, all within a single, integrated ecosystem. We value people who take initiative, think holistically, and follow problems through to real solutions. Our teams are curious, adaptable, and proactive. We are comfortable navigating complexity and motivated by simplifying it through thoughtful technology and data-driven decision making. We care deeply about our partners’ success and put their fans and users at the center of every decision. We take pride in anticipating what’s next and translating complex challenges into clear, practical solutions that work in the real world. YOU ARE A detail-oriented, proactive doer who is excited to support digital content, platform execution, and partner success across the sports and entertainment space. You are comfortable working in digital platforms, following workflows, checking details, and helping partners keep their websites and mobile apps accurate, timely, and engaging. You understand that sports content often moves quickly and that timing, accuracy, and attention to detail matter. You are a strong communicator, a quick learner, and a great teammate. You can follow direction, ask smart questions, complete assigned work, and escalate when something needs additional support. You are interested in sports, content, digital media, fan engagement, and learning how web and mobile platforms support partner goals. This is a remote, part-time role. Evening and weekend availability is required at times based on partner schedules, sports seasons, live events, and gameday coverage needs. YOUR IMPACT AND AREAS OF FOCUS Assist with defined Content Services execution across partner websites, mobile apps, and related WMT platforms. Support content publishing, page updates, content blocks, push notification setup, asset updates, and basic platform maintenance. Provide gameday and live-event support, including platform checks, live stats/audio setup, postgame updates, and QA tasks. Help ensure partner platforms are accurate, up-to-date, and aligned with assigned workflows. Monitor assigned partner websites and apps for content accuracy, broken links, missing assets, outdated information, and other issues. Follow partner-specific checklists, SOPs, and recurring workflows to complete assigned tasks accurately and on time. Support digital content setup and execution tied to campaigns, sponsorship activations, events, and key sports moments. Coordinate with the Manager, Content Services on assigned priorities, timelines, and delivery expectations. Assist with front-line partner support and L1 support needs when assigned through the Partner Support team. Communicate clearly in Slack, Jira, Confluence, and other internal tools to provide updates, ask questions, and flag issues. Escalate unresolved issues, platform concerns, scope questions, or blockers to the appropriate manager, account lead, support lead, or engineering channel. Help document recurring processes, support notes, tutorials, and partner-specific workflows for internal use. Provide input on ways to improve workflows, reduce repeat issues, and create more consistent Content Services delivery. WE'D LOVE TO HEAR FROM YOU IF YOU HAVE ... Interest in working in collegiate athletics, professional sports, sports media, entertainment, or digital fan engagement. Experience with digital platforms, websites, mobile apps, CMS tools, content publishing tools, or related digital workflows. Experience managing or supporting digital content, website updates, app content, social media, or campaign execution. Strong attention to detail and comfort reviewing content for accuracy, formatting, timing, and quality. Ability to manage multiple tasks, deadlines, and partner needs at once. Strong written communication skills and comfort working in a remote environment. Willingness to work evening and weekend hours based on sports schedules, partner needs, and live-event coverage. Familiarity with tools such as Slack, Jira, Confluence, Excel, Google Workspace, or similar workflow platforms. Baseline understanding of digital design, digital marketing, content distribution, or sports content workflows. Ability to follow documented processes while also asking good questions when something is unclear. Comfort learning new platforms, workflows, and partner-specific processes quickly. PREFERRED QUALIFICATIONS Prior experience working in a college athletics department, professional sports organization, sports media group, agency, or live-event environment. Experience with web CMS platforms, mobile app content tools, push notification tools, OTT, audio/video streaming, or digital marketing platforms. Experience with graphic design or creative tools such as Adobe Creative Suite, Photoshop, Premiere Pro, Final Cut Pro, Canva, or similar platforms. Experience supporting gameday workflows, live events, time-sensitive publishing, or social/digital content around sports moments. Familiarity with Google Analytics or other basic reporting tools. Experience creating or updating documentation, tutorials, checklists, or SOPs. Comfort using AI tools to improve workflows, organize information, support documentation, or make repeatable work more efficient. Experience working remotely.