Partner Success Manager

Partner Success Manager About FarmRaise FarmRaise builds the software infrastructure that helps agricultural partners (government agencies, crop innovators, and conservation program administrators) enroll, manage, and report on the agronomic data that matters most to them. Our partners run complex, high-stakes programs like USDA-funded conservation work, state cost-share, and private field trials, and we're the system that makes those programs run. About the Role The Partner Success Manager owns the partner relationship from launch through renewal. You pick up where Implementation hands off and serve as their primary point of contact and relationship manager for the remainder of their lifecycle. You own ongoing success, reporting, enablement, growth, and renewal. What You'll Own Relationship management post-onboarding: You are the partner's primary point of contact from launch through renewal. You run the recurring cadence (typically bi-weekly, scaling to monthly as partners mature), you know what's happening in their program, and you're the trusted human on the other end of the line. Renewal and expansion : Know where every account stands before the renewal conversation starts. Identify expansion opportunities and bring them forward. Retention is the floor, not the ceiling. Portfolio management: Keep a full partner portfolio organized and moving. Our partners have different timelines, different reporting obligations, different needs and need to be effectively managed simultaneously. Reporting build-out and iteration: Once Implementation hands off the initial reporting framework, you'll partner with Engineering to build out the reports partners need, iterate as their needs evolve, and surface report ideas they didn't know to ask for. As our self-serve reporting interface matures, you'll guide partners into using it directly. Form and dashboard maintenance: Partners regularly need tweaks: a question that should have been asked at the field level instead of the farm level, a new validation, a dashboard filter. You'll make those changes directly in forming-building and dashboard/BI tools. Enablement and self-service: Work with the team to standardize support materials, training, and onboarding-to-self-serve pathways. Help partners become independent operators of the FarmRaise platform. Feature request triage: When partners ask for new features (especially year-two and year-three contract commitments), you'll log them, validate the underlying need, and route to Implementation if they require a build. You'll track adoption of the features that do get built, closing the loop on whether what we shipped is in use. Renewal and expansion: Own the relationship through renewal. Identify expansion opportunities and bring them to Sales. Meeting context for handoff: Sit in on late-stage Implementation meetings so the handoff isn't a context dump, it's a continuation. As-needed end-user support: Our Farmer Success team handles support, but you may be asked to step in and provide an exceptional experience. Platform end users reach out through Intercom as their support channel. When you step in, you'll triage incoming questions, resolve common issues, and escalate bugs or feature gaps to the right internal team. Success Metrics Expansion revenue Post-onboarding CSAT and lifecycle CSAT Partner churn / renewal rate Feature adoption: % of contracted features in use Reporting SLA: time from partner request to delivered report End-user support response and resolution times Who You Are Required 4 to 7 years in an account management or partner success role at a SaaS or platform company Comfortable being the technical-enough person in the room: you can iterate forms in any no/low-code form builder, generate AI-native workflows, and adjust dashboards in BI tools Embody a scrappy, startup mindset: you’re action-biased, excel in ambiguity, and love building new things Data-fluent. You understand the difference between field-level, farm-level, and entity-level data; you can reason about why a question gets asked at one level vs. another; you can read a dashboard and tell a partner what it means. Strong project management instincts. You're tracking a portfolio of partners with overlapping deadlines, contract commitments, and reporting cycles, and nothing falls through. Excellent written & verbal communication. You can switch register between a partner administrator, a research scientist, and a farmer in the field, and keep all of them aligned. Nice-to-have Experience working with government agencies, nonprofits, or universities — you know how these organizations make decisions and operate Prior CS experience at an early-stage company where you helped define the playbook Compensation & Benefits Compensation $80,000-per year Equity granted via the company’s employee stock option pool. Fully remote with regular all-team retreats. Excellent benefits including health insurance, co-working stipend, educational stipend, and 401K with full company match.