Partner Success Manager

PURPOSE: The Predictive Index—the talent optimization leader—is an award-winning best place to work (Inc., Glassdoor, Boston Business Journal, The Boston Globe). Our mission is “Better work, Better world,” and we take great pride in PI’s power to supercharge workplace relationships and culture to achieve the unthinkable. We’re our own best case study! You’ll be working toward a mission that inspires you, and you’ll be surrounded by fun, smart, driven people day in and day out. There’s a reason more than 10,000 companies—including The LA Clippers, Hugo Boss, Nissan, Pendo, AstraZeneca, and Bosch—trust PI to help them hire top talent, design winning teams, and develop leaders at every level. Come discover how we empower our clients to solve their biggest challenges and make their business dreams come true. The Predictive Index is a place where people with diverse backgrounds, experiences, and perspectives collaborate on amazing, important work. We celebrate our differences, knowing that they are fundamental to our success as an organization. “Better Work, Better World,” starts here, in an organization where every member of the PI community is valued, respected, and welcome. We encourage people from underrepresented backgrounds to apply. POSITION: We are looking for a highly-motivated Partner Success Manager to join our organization and serve as the primary success driver for a tiered ecosystem of certified partners. In this role, you will deliver differentiated support, resources, and engagement based on each partner's tier level — ensuring every partner receives the right level of guidance to thrive. The ideal candidate will possess a strong understanding of partner success principles, a consultative mindset, and the ability to drive product adoption and performance outcomes across all partner tiers. A passion for enabling partners to successfully deliver The Predictive Index's products and services is essential. Your day-to-day: Conducts tiered business reviews (QBRs) calibrated to partner tier — high-frequency strategic sessions for top partners and structured check-ins for emerging partners — to assess performance progress and identify growth opportunities Develops and executes tiered partner success plans, establishing differentiated goals, enablement milestones, and performance expectations based on each partner's designated tier Proactively monitors partner health metrics by tier, identifying at-risk partners early and implementing targeted interventions to improve product adoption, engagement, and retention Collaborates with partners to establish a clear roadmap for advancing to higher tiers and ensuring tier benefits and requirements are clearly communicated and upheld Serves as the internal advocate for partners across all tiers, escalating issues appropriately and working cross-functionally to remove barriers to partner success Collaborates cross-departmentally within PI to ensure partners at every tier have access to the right tools, content, and support, and that tier-specific expectations and deliverables are consistently met Ensures partner compliance with tier agreements and program requirements, managing escalations with urgency and tracking resolution against defined SLAs by tier Maintains a deep understanding of The Predictive Index assessments, software, and consulting solutions to effectively communicate tier-specific value propositions and drive partner investment in expanding their PI practice Should you apply? If you’ve got all these skills, drop what you’re doing right now. If you’ve got some of these skills, we still probably want to hear about them! Partner success, channel management, or account management experience with a demonstrated track record of driving partner growth and satisfaction across tiered programs. Experience designing or managing tiered partner programs, including defining tier criteria, benefits, and escalation paths, is a strong differentiator. Experience with SaaS platforms, partner portals, AI tools or CRM tools to manage partner workflows and track tier-specific performance metrics is a strong plus. Consultative approach to relationship-building with a passion for developing long-term, tier-specific partner strategies that produce measurable outcomes Ability to quickly establish credibility and trust with partners across all tiers, from emerging partners to high-investment strategic partners Intellectually curious and capable of quickly learning the PI platform and articulating how different products and solutions address the needs of partners across all tiers Agile, scrappy, tech savvy (e.g. asana, excel, etc), and willing to get your hands dirty Proactive, empathetic, and a collaborative team player committed to driving partner success across all tier levels and championing the partner experience within The Predictive Index Demonstrate a desire to continually grow one’s skillset Ability to work collaboratively on a team, or individually, without direct supervision. This is an exempt, salaried position. The salary range for our Partner Success Manager role is $160,000-180,000 OTE annually. The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience and work location. In addition, this position is eligible for 401k and our generous benefits package (including unlimited PTO!) At The Predictive Index, we value flexibility. All PI employees have the choice to work either at our Westwood, MA headquarters, Remote, or a mix of both! Just as our employees are threads in the cultural fabric of PI, THREADS is our framework for understanding our core values. Teamwork : Focus on the “we,” not the “me.” Honesty : Follow your moral compass. Reliability : Be someone others can count on. Energy : Be balanced, be energized. Action : Errors of action are better than errors of inaction. Be brave. Drive : Own it. Scope : Don't try to boil the ocean. The Predictive Index participates in E-Verify. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility. The Predictive Index is an Equal Opportunity Employer. This position may be performed in our Massachusetts headquarters or remotely within the United States. #LI-REMOTE