Outbound Performance & Client Success Lead

📈 Outbound Performance & Client Success Lead Full-Time Remote | U.S. Time Zone Overlap Required 🚀 About the Role We’re hiring an execution-focused Outbound Performance & Client Success Lead to take full ownership of client performance, retention, and outbound campaign success inside a fast-growing cold email agency. This is not a passive account management role. You are directly responsible for: campaign performance, deliverability health, client retention, optimization, and long-term account growth. You will manage 20–30 active client accounts while ensuring cold email campaigns are: technically sound, landing in inboxes, generating qualified meetings, and continuously improving. If a campaign underperforms, you diagnose the issue and fix it. If a client is at risk, you step in early and take ownership. This role is ideal for someone who deeply understands outbound systems, deliverability, messaging, and client communication — while thriving in fast-moving startup environments. 🔥 What You’ll Own Client Ownership & Retention Serve as the primary point of contact for 20–30 active clients Lead performance-focused client calls and account reviews Build strong client relationships centered around measurable outcomes Monitor account health and proactively identify churn risks Maintain high client retention and account satisfaction Clearly explain: campaign performance, deliverability, pipeline impact, and optimization strategies Set realistic expectations and align conversations around results Cold Email Performance & Optimization Ensure campaigns are properly configured before launch, including: domains, inbox setup, deliverability, targeting, and sequencing Monitor: inbox placement, reply rates, sender reputation, and deliverability health Diagnose underperforming campaigns and identify root causes Improve: targeting, personalization, messaging, and conversion performance Optimize cold email copy when reply or booking rates decline Run structured tests to improve: replies, booked meetings, and pipeline generation Focus on real business outcomes — not vanity metrics Systems, Documentation & Operational Scaling Help improve delivery systems and operational workflows as the company scales Maintain organized tracking for: client health, SLAs, campaign performance, and retention Build practical internal documentation and playbooks Use AI tools and automation to improve: reporting, workflow efficiency, and operational consistency Bring structure and clarity to fast-moving startup systems Founder Collaboration & Strategic Oversight Work directly with the founder and outreach team Provide clear updates on: client health, campaign performance, risks, and retention trends Share optimization insights and operational recommendations Proactively solve delivery or performance issues before escalation Support long-term client growth and operational scalability ✅ Required Experience & Skills Experience managing accounts inside: cold email agencies, outbound lead generation agencies, or outbound-focused startups Strong understanding of: deliverability, inbox placement, sender reputation, and outbound infrastructure Hands-on experience improving underperforming outbound campaigns Ability to write and optimize cold email copy Experience using: outbound tools, automation platforms, CRMs, and reporting dashboards Practical use of AI tools to improve outbound operations and workflows Strong analytical and troubleshooting abilities Clear and professional English communication skills Availability during U.S. time zone overlap ⭐ Preferred Qualifications Experience managing 20+ client accounts simultaneously Startup or high-growth agency experience Experience creating: playbooks, SOPs, or operational systems Familiarity with deliverability monitoring tools Experience supporting revenue-focused outbound programs 🧠 What Makes You a Great Fit You take ownership instead of waiting for direction You stay calm and solution-focused under pressure You understand both: the technical side of cold email, and the messaging side You communicate confidently with founders and executives You care about measurable business outcomes You thrive in fast-paced startup environments with evolving systems 📅 What a Typical Day Looks Like Your day may include: Reviewing campaign metrics and inbox health Identifying accounts needing optimization Improving messaging, targeting, or deliverability setup Leading client strategy and performance calls Updating internal tracking dashboards Collaborating with outreach and technical teams Improving workflows and documentation Addressing churn risks proactively In short: You own campaign performance, client retention, and outbound delivery quality while helping build the systems that allow the business to scale confidently. 📊 Key Metrics for Success (KPIs) Client retention and churn reduction Deliverability health and inbox placement Qualified meetings booked Pipeline contribution and campaign performance improvement SLA consistency and operational reliability Client satisfaction and account growth 🌟 Why This Role Stands Out High ownership and direct impact on client outcomes Opportunity to shape systems and delivery processes in a scaling startup Work closely with founders and leadership Blend of: client success, outbound strategy, deliverability, and performance optimization Remote flexibility with long-term growth potential 🧪 Interview Process Initial Screening Founder Interview Final Discussion Offer & Onboarding 👉 Apply Now If you: understand outbound deeply, enjoy solving performance problems, thrive in startup environments, and want real ownership over client success, we’d love to hear from you.