📈 Outbound Performance & Client Success Lead

Full-Time Remote | U.S. Time Zone Overlap Required

🚀 About the Role

We’re hiring an execution-focused Outbound Performance & Client Success Lead to take full ownership of client performance, retention, and outbound campaign success inside a fast-growing cold email agency.

This is not a passive account management role.

You are directly responsible for:

campaign performance,
deliverability health,
client retention,
optimization,
and long-term account growth.

You will manage 20–30 active client accounts while ensuring cold email campaigns are:

technically sound,
landing in inboxes,
generating qualified meetings,
and continuously improving.

If a campaign underperforms, you diagnose the issue and fix it.
If a client is at risk, you step in early and take ownership.

This role is ideal for someone who deeply understands outbound systems, deliverability, messaging, and client communication — while thriving in fast-moving startup environments.

🔥 What You’ll Own

Client Ownership & Retention

Serve as the primary point of contact for 20–30 active clients
Lead performance-focused client calls and account reviews
Build strong client relationships centered around measurable outcomes
Monitor account health and proactively identify churn risks
Maintain high client retention and account satisfaction
Clearly explain:

campaign performance,
deliverability,
pipeline impact,
and optimization strategies

Set realistic expectations and align conversations around results

Cold Email Performance & Optimization

Ensure campaigns are properly configured before launch, including:

domains,
inbox setup,
deliverability,
targeting,
and sequencing

Monitor:

inbox placement,
reply rates,
sender reputation,
and deliverability health

Diagnose underperforming campaigns and identify root causes
Improve:

targeting,
personalization,
messaging,
and conversion performance

Optimize cold email copy when reply or booking rates decline
Run structured tests to improve:

replies,
booked meetings,
and pipeline generation

Focus on real business outcomes — not vanity metrics

Systems, Documentation & Operational Scaling

Help improve delivery systems and operational workflows as the company scales
Maintain organized tracking for:

client health,
SLAs,
campaign performance,
and retention

Build practical internal documentation and playbooks
Use AI tools and automation to improve:

reporting,
workflow efficiency,
and operational consistency

Bring structure and clarity to fast-moving startup systems

Founder Collaboration & Strategic Oversight

Work directly with the founder and outreach team
Provide clear updates on:

client health,
campaign performance,
risks,
and retention trends

Share optimization insights and operational recommendations
Proactively solve delivery or performance issues before escalation
Support long-term client growth and operational scalability

✅ Required Experience & Skills

Experience managing accounts inside:

cold email agencies,
outbound lead generation agencies,
or outbound-focused startups

Strong understanding of:

deliverability,
inbox placement,
sender reputation,
and outbound infrastructure

Hands-on experience improving underperforming outbound campaigns
Ability to write and optimize cold email copy
Experience using:

outbound tools,
automation platforms,
CRMs,
and reporting dashboards

Practical use of AI tools to improve outbound operations and workflows
Strong analytical and troubleshooting abilities
Clear and professional English communication skills
Availability during U.S. time zone overlap

⭐ Preferred Qualifications

Experience managing 20+ client accounts simultaneously
Startup or high-growth agency experience
Experience creating:

playbooks,
SOPs,
or operational systems

Familiarity with deliverability monitoring tools
Experience supporting revenue-focused outbound programs

🧠 What Makes You a Great Fit

You take ownership instead of waiting for direction
You stay calm and solution-focused under pressure
You understand both:

the technical side of cold email,
and the messaging side

You communicate confidently with founders and executives
You care about measurable business outcomes
You thrive in fast-paced startup environments with evolving systems

📅 What a Typical Day Looks Like

Your day may include:

Reviewing campaign metrics and inbox health
Identifying accounts needing optimization
Improving messaging, targeting, or deliverability setup
Leading client strategy and performance calls
Updating internal tracking dashboards
Collaborating with outreach and technical teams
Improving workflows and documentation
Addressing churn risks proactively

In short:
You own campaign performance, client retention, and outbound delivery quality while helping build the systems that allow the business to scale confidently.

📊 Key Metrics for Success (KPIs)

Client retention and churn reduction
Deliverability health and inbox placement
Qualified meetings booked
Pipeline contribution and campaign performance improvement
SLA consistency and operational reliability
Client satisfaction and account growth

🌟 Why This Role Stands Out

High ownership and direct impact on client outcomes
Opportunity to shape systems and delivery processes in a scaling startup
Work closely with founders and leadership
Blend of:

client success,
outbound strategy,
deliverability,
and performance optimization

Remote flexibility with long-term growth potential

🧪 Interview Process

Initial Screening
Founder Interview
Final Discussion
Offer & Onboarding

👉 Apply Now

If you:

understand outbound deeply,
enjoy solving performance problems,
thrive in startup environments,
and want real ownership over client success,

we’d love to hear from you.

Outbound Performance & Client Success Lead

About this role