Operations Specialist

Operations Specialist (Workforce Operations & Scheduling) – Remote Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role At Pavago, one of our clients is hiring an Operations Specialist to manage live workforce operations on a fast-moving scheduling platform. This is not a traditional admin or support role. You’ll operate at the center of daily execution — ensuring shifts are filled, workers are activated, attendance is monitored, and clients receive reliable service in real time. You will oversee the full shift lifecycle, including: Shift fulfillment Workforce coordination Attendance monitoring Real-time issue resolution Last-minute scheduling coverage If you thrive in fast-paced operational environments, stay calm under pressure, and enjoy coordinating moving parts in real time, this role is built for you. What You’ll Own Shift Fulfillment & Workforce Coordination Own the end-to-end shift fulfillment process Respond quickly to incoming client staffing requests Assign professionals to open shifts and confirm availability Ensure shifts are fully covered on time Coordinate replacements for last-minute cancellations or no-shows Live Operations & Real-Time Issue Resolution Monitor attendance, clock-ins, and active shift activity Follow up immediately on: Late arrivals No-shows Schedule conflicts Communicate directly with: Workers Clients On-site managers Resolve operational issues in real time while maintaining service quality Workforce Onboarding & Engagement Onboard and activate professionals on the platform Maintain ongoing communication to improve workforce reliability Build strong relationships with active professionals Help maintain workforce engagement and retention Systems, Documentation & Process Improvement Keep operational systems and trackers updated accurately Maintain clean documentation across workflows and shift activity Identify recurring operational issues and suggest workflow improvements Support operational efficiency through process optimization What Success Looks Like Shifts are filled quickly and accurately No-shows and attendance issues are minimized Clients receive fast, professional communication Workers stay engaged and responsive Operational issues are resolved quickly without escalation Systems and documentation remain organized and reliable What Makes You a Strong Fit Highly organized and comfortable managing multiple live priorities Calm under pressure in fast-changing operational environments Proactive and ownership-driven Strong communicator who can coordinate confidently with clients and workers Solutions-oriented with strong follow-through Fast responder with excellent operational discipline Requirements (Must-Have) Experience 2+ years experience in: Operations Staffing coordination Workforce management Scheduling Dispatch or live operations environments Core Skills Strong written and spoken English communication skills Neutral or modest English accent preferred Excellent organizational and time-management abilities Comfortable using: Scheduling systems Operational tools Internal dashboards Workforce platforms Ability to multitask and prioritize under pressure Technical & Work Environment Reliable computer/laptop setup Stable high-speed internet connection Comfortable working remotely during U.S. hours Nice to Have Experience working in: Staffing marketplaces On-demand workforce environments High-growth startups Experience tracking: Attendance Clock-ins Workforce KPIs Process improvement mindset with ability to optimize workflows What a Typical Day Looks Like Review incoming shift requests and secure coverage Communicate with professionals to confirm assignments and attendance Monitor live attendance and follow up on issues Resolve last-minute cancellations and staffing gaps Coordinate directly with clients and on-site managers Update internal systems and shift documentation Identify operational bottlenecks and improve workflows In short: you are the operational backbone of the platform, ensuring every shift runs smoothly and every client receives reliable support. Key Metrics (KPIs) Shift fill rate Time-to-fill open shifts Attendance and no-show reduction Response time to operational issues Accuracy of documentation and system updates Client satisfaction and workforce reliability Why This Role Stands Out High-impact operational ownership Fast-paced environment with real-time decision-making Opportunity to work at the center of workforce operations Strong growth path into: Operations Management Workforce Operations Lead Marketplace Operations Client Operations Exposure to scaling operational systems and live staffing environments Interview Process Initial Phone Screen Video Interview with Pavago Recruiter Scenario-Based Operations Interview Client Interview Offer & Background Verification Apply Now If you: Thrive in fast-moving operational environments Enjoy coordinating people and solving problems in real time Stay organized under pressure Take ownership and communicate proactively This is a strong opportunity to grow in workforce operations and live execution management.