Operations Manager / Operational Lead
Location: Remote (LATAM / South Africa preferred)
Employment Type: Full-Time (Independent Contractor)
Compensation: USD/month (based on experience)
Reports to: Founder / CEO
About The Company
We are a fast-growing, tech-enabled company operating in the digital commerce and agency space, focused on building scalable systems, operational excellence, and efficient internal infrastructure.
With a lean, high-performing team and ambitious growth goals, we are seeking an experienced
Operations Manager / Operational Lead to help build the operational backbone of the business.
This is a highly cross-functional role focused on
systems, process infrastructure, project coordination, and operational scalability — ideal for someone who thrives in growth-stage environments and enjoys turning fast-moving companies into highly organized machines.
The Role
This role is designed to help scale the company’s internal operations during a key growth phase.
You will act as the operational glue across departments — helping build scalable systems, improve accountability, coordinate execution, and create operational clarity as the business grows.
We are looking for someone who has experience operating inside agencies or fast-paced service businesses and understands how to create structure during rapid growth.
A Major Focus Of The Role Will Be
- Building and optimizing the company’s internal Notion infrastructure
- Developing scalable SOP systems
- Improving cross-functional coordination
- Supporting operational rollout of new processes and product changes
- Creating scalable meeting and onboarding systems
This person should think like an operator, not an administrator.
Key Responsibilities
Operational Infrastructure & Systems
- Lead the architecture and optimization of the company’s internal Notion workspace
- Build scalable operational systems, documentation, and internal infrastructure
- Create, organize, and maintain SOP libraries with clear ownership and accountability structures
- Continuously identify operational inefficiencies and implement scalable improvements
- Help establish operational clarity across teams, workflows, and responsibilities
Cross Functional Coordination
- Coordinate projects and operational initiatives across multiple departments
- Ensure alignment between leadership, operations, and execution teams
- Help implement and operationalize new process changes across the business
- Track deliverables, ownership, and timelines to ensure execution stays on track
- Serve as a central point of coordination between departments during growth initiatives
Process Improvement & Scaling
- Help build scalable operational frameworks suitable for a growing agency/service business
- Develop meeting structures and operational rhythms that scale effectively with company growth
- Improve communication flows, accountability systems, and team coordination
- Support leadership in implementing operational best practices
Onboarding & Training Systems
- Build and improve onboarding documentation and training infrastructure for new hires
- Help create repeatable onboarding systems that improve ramp-up speed and consistency
- Ensure operational knowledge is documented and accessible across the organization
Strategic Operational Support
- Work closely with leadership to identify operational bottlenecks and scaling challenges
- Help translate high-level business goals into operational processes and systems
- Support special projects and operational initiatives as the company evolves
Ideal Candidate Profile
Experience
- 3-7+ years in Operations Management, Agency Operations, Project Operations, or similar operational leadership roles
- Strong experience working inside agencies, service businesses, or fast-growing startups
- Proven track record building scalable SOPs, workflows, and operational systems
- Experience coordinating projects across multiple departments
- Prior experience implementing operational infrastructure during growth stages strongly preferred
- Experience supporting operational scaling inside lean teams is highly valued
Skills & Traits
Systems Builder
You naturally create structure, documentation, and operational clarity.
Operationally Minded
You think in terms of scalability, accountability, and process optimization.
Strong Project Coordinator
You can manage moving pieces across teams and keep initiatives progressing.
Process Oriented
You enjoy improving workflows, systems, and operational efficiency.
Highly Organized
You maintain strong attention to detail while balancing multiple priorities.
Proactive Problem Solver
You identify gaps before they become issues and take ownership of solutions.
Strong Communicator
Clear and concise communication across departments and stakeholders.
Tech & Systems Savvy
Comfortable working inside operational tools and building systems from scratch.
Preferred Tools & Experience
- Strong Notion experience required
- Familiarity with project management platforms (ClickUp, Asana, Monday, etc.)
- Experience with SOP documentation and process mapping
- Comfortable using AI and automation tools to improve operational efficiency
- Experience creating onboarding and training systems is a major plus
Working Style & Expectations
- Operates independently with minimal oversight
- Comfortable working in fast-paced, evolving environments
- Able to balance strategy with hands-on execution
- Strong ownership mentality and accountability
- Comfortable collaborating across remote teams
- Partial overlap with US time zones preferred
Compensation & Structure
- Fully remote long-term opportunity
- Independent contractor engagement
Why This Role Matters
This is a foundational operational hire that will directly impact the company’s ability to scale effectively.
Success In This Role Means
- Internal operations become more scalable and organized
- Teams operate with greater clarity and accountability
- SOPs and systems evolve alongside company growth
- Leadership gains operational leverage and visibility
- New hires onboard faster and more consistently