Operations Manager

At a Glance The Operations Manager serves as the operational backbone of a global training enablement program supporting one of the world's most influential AI organizations, ensuring trainers, leaders, and stakeholders have the systems, tools, assets, and infrastructure required to successfully execute at scale. This role is responsible for supporting a globally distributed team through operational excellence, technology administration, reporting systems, asset management, field communications, and process standardization. Working closely with the Global Program Director, Regional Account Managers, Training Lead, and Analytics functions, the Operations Manager ensures operational consistency across North America, EMEA, and APAC. The ideal candidate is highly organized, process-oriented, and capable of managing multiple workstreams simultaneously while supporting a fast-paced global training organization. Minimum Pay USD $75,000.00/Yr. Maximum Pay USD $85,000.00/Yr. What We Offer Bi-weekly pay and early wage access - get paid when you need it! Health and wellness benefits plans Paid time off and holidays 401(k) with employer matching Employee discounts Referral bonus Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs Opportunity to work with a growing company that actively rewards and promotes its employees What You'll Do Own and manage operational systems that support the Global Master Trainer Program Establish and maintain scalable processes, workflows, and SOPs across all regions Support onboarding, deployment, and operational readiness for new hires and field teams Identify and implement process improvements to enhance efficiency, scalability, and consistency Partner with IT to manage systems, reporting platforms, and tools used by trainers and leadership Oversee system administration (including user access, data integrity, and compliance) Ensure trainers are fully equipped with systems, credentials, and tools required for success Troubleshoot and resolve system issues in partnership with IT teams and vendors Coordinate field surveys, learner feedback collection, and operational assessments Support reporting efforts, including data collection and dashboard preparation Manage trainer assets including laptops, devices, demo equipment, and training materials Oversee asset procurement, tracking, inventory control, and recovery processes Ensure field teams have the equipment and resources needed for effective program delivery Coordinate branded materials, apparel, training kits, and event collateral Support global events, onboarding sessions, and training summits Partner cross-functionally with Regional Account Managers, Training, and Recruiting teams to support program execution What You'll Bring Experience and Education: Required: 3+ years of experience in operations, program support, field operations, or training operations Bachelor’s degree or equivalent work experience Experience supporting operational systems, reporting tools, or technology platforms Experience managing multiple priorities in a fast-paced environment Preferred: Experience supporting global or multi-region programs Experience of workforce management or reporting platforms (e.g., OpenSky or similar) Experience in training, enablement, retail, or field-based organizations Experience with asset management, inventory control, or logistics coordination Familiarity with survey tools, feedback systems, and reporting platforms Skills and Attributes: Strong organizational and project management skills with the ability to manage multiple workflows Attention to detail with a focus on accuracy, process consistency, and system integrity Strong communication and stakeholder management skills Ability to troubleshoot issues and drive resolution across systems and teams Proficiency in Microsoft Office and operational/reporting tools Analytical mindset with the ability to track data, identify trends, and support reporting needs Ability to work cross-functionally and support diverse teams across regions Proactive, self-motivated, and solution-oriented Ability to adapt in a fast-paced, evolving environment Strong sense of ownership and accountability for operational excellence Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to: Regularly sit, stand, walk, grasp, talk, and/or hear, and drive Occasionally lift and carry items up to 10 lbs Continuous hand/eye coordination and fine manipulation Important Information Channel Partners Solutions is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. Channel Partners is committed to equal employment opportunity in all other privileges, terms and conditions of employment that may not be covered in this statement. Channel Partners is an at-will employer. Channel Partners is a team of experts delivering end-to-end retail, marketing, and consumer activation solutions across industries. We connect every part of the retail ecosystem to move brands forward with precision, speed, and measurable impact. Visit us at www.channelpartners.com for more information. Channel Partners is committed to protecting applicant privacy, and any personal information submitted during the hiring process is used solely for recruitment purposes in accordance with our privacy policies and applicable data protection laws, including CCPA. We restrict access to applicant data to authorized personnel and maintain safeguards to prevent unauthorized access or misuse. Applicants may have rights under these laws—such as accessing, correcting, or requesting deletion of their information—and can contact Human Resources with any questions or to exercise these rights. 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