About the Role
We’re looking for a detail-oriented
Operations Assistant
to support our internal team with attendance tracking and CSR scheduling. This is a
non-voice, operations-focused role
that plays a critical part in keeping day-to-day operations running smoothly.
If you enjoy building structure, working with data, and making sure everything (and everyone) is where they need to be — this role is for you.
What You’ll Do
Attendance Management
Track daily attendance, including absences, tardiness, and leave requests
Maintain accurate and up-to-date attendance records
Flag issues and coordinate with team leads to ensure accountability
Scheduling & Workforce Coordination
Build and manage CSR schedules to ensure proper team coverage
Adjust schedules dynamically based on operational needs
Work closely with team leads to align staffing with demand
Operations Support
Maintain trackers, reports, and internal documentation
Support payroll inputs by validating attendance and schedules
Help enforce internal processes and operational guidelines
Take on ad hoc operational and administrative tasks as needed