Operations Administrator

Join Our Growing Team at Sign Solutions! Are you passionate about making a difference? Due to our rapidly expanding client base, Sign Solutions is excited to grow our team! Sign Solutions, founded in 1998 , provides interpreting and translation services to the Deaf community across the UK. Our mission is ' To provide access and combat inequality by enabling people of different languages, cultures and communities to talk to each other' and we do this through our range of non‑spoken services, contributing to breaking down communication barriers for Deaf people. Our services include face‑to‑face and pre‑booked video interpreting, Deaf Awareness Training, Access to Work support for Deaf employees, BSL translations, and our on‑demand video interpreting platform, InterpretersLive!, a service providing instant communication between Deaf and hearing people through qualified British Sign Language interpreters. All of our services are available 24 hours a day, 7 days a week. As an organisation with over 27 years of experience , we aim to incorporate our values into our everyday work. Our values are to Empower Deaf People Provide Innovative Solutions Deliver the highest quality services Be responsive to our customers Value customer satisfaction We are a growing organisation that is full of passionate people wanting to make a difference, if you believe you can bring enthusiasm, tenacity, and a professional approach to work, we encourage you to apply for a role with us, today! Applicants must be UK residents and by the start of employment and have permission to work in the UK. In addition, you are required to hold or undertake a DBS check for roles within Sign Solutions. To access in BSL please see the video link below. We are looking for a dedicated and organised individual to provide strong administrative support for our InterpretersLive! on-demand video interpreting service. Working closely with our InterpretersLive! clients and liaising with both hearing and D/deaf people. Full time role Remote working Monday and Friday. Office based Tuesday - Thursday, 8.30am-5pm in our offices based in Redditch Main Duties & Responsibilities: Provide full operational support for our InterpretersLive! service and client implementation for sales team Customer and Interpreter support Technical support for clients Onboard and maintain Interpreter supply chain Report management information data Manage, arrange and coordinate training requests Essential skills/qualifications/experience: British Sign Language skills are preferred but not essential Excellent attention to detail and time management skills Good knowledge of IT and windows based applications Demonstrates initiative Proactive What's In It For You? Start salary £24,570 20-25 days holiday plus bank holidays (Full Time Equivalent) Pension scheme Training and CPD DBS Renewal Relocation packages available Attendance bonus scheme Health and Wellbeing schemes Wellbeing Accreditations Policies to include Mental Health, Menopause and more Employee Assistance Programme / Cash Plan Access to discounts from hundreds of leading retailers Access to mental health specialist support Birthday celebrations/gifts Team events Occupational Sick Pay (OSP) and (SSP) Flexible contracts available Work for an established company with 27 years in the industry Supportive and flexible employer Real Living Wage Employer Work for a Disability Confident Leader And more!