Operating Model Enablement Expert

In Poland - Warsaw

As our organization continues to expand its use of SaaS, PaaS, IaaS, and AI-enabled solutions, we are strengthening the way technology and business processes work together—securely, efficiently, and at scale. At the same time, we collaborate with highly regulated, global clients, making compliance, transparency, and operational excellence more important than ever. In this dynamic environment, we are looking for a Operating Model Enablement Expert to play a key role in transforming how we design, govern, and implement business processes across our technology ecosystem. Acting as a vital link between business teams, IT, vendors, and leadership, you will help turn process design into real, measurable impact. If you are passionate about driving efficiency, improving governance, and embedding best-in-class process management into day-to-day operations, this is your opportunity to make a meaningful difference in a truly international setting. Join Simon-Kucher and help shape the future of a rapidly evolving, global technology landscape. This role can be performed fully remotely within Poland.

The salary for this position ranges from PLN 29 000 to PLN 30 000 gross/month (UoP), depending on the candidate’s relevant experience, skill set, level of expertise and overall fit for the role. Additional factors such as industry background, technical competencies and interview performance may also influence the final offer. The compensation package at Simon-Kucher CBS consists of a gross base salary, a monthly remote work allowance and an annual bonus. The bonus is paid in December and is based on the results of a 360-degree performance evaluation.

What Makes Us Special

• Become part of a unique entrepreneurial team. Think independently, use your initiative, and take some risks. Entrepreneurship is a powerful force that drives the growth not only of our firm but our clients and people.
• Unlock the power of opportunity. Advance your career in a thriving company that creates positive impact. We invest in your professional development every step of the way.
• Enjoy balance and flexible working. Be empowered to do your best work – whether it’s remotely or in the office.
• Prioritize your health and wellbeing. No matter where you live, we offer a competitive suite of health benefits to help keep you and your loved ones safe.
• Work in a values-driven culture. At Simon-Kucher, our vision is to become the world's leading growth specialist. Our values guide the way we do business and communicate our distinctiveness. They sum up what we stand for, influence our culture, and drive how and why we do things.
  
  

How You Will Create An Impact

• Apply BPM methodology and best practices based on SAP Signavio to support process design, process governance, and operational implementation.
• Work closely with BPM engineers and relevant stakeholders to translate process models into practical operating procedures, controls, and workflows.
• Define, document, and optimize end-to-end processes across an SaaS- and AI-based technology landscape.
• Analyze and improve interfaces, handoffs, ownership boundaries, and control points between teams, systems, and service providers.
• Facilitate workshops and moderate discussions across business, global teams of the One IT organization, and external parties to align requirements, resolve conflicts, and document decisions.
• Support workflow implementation and the management of process lifecycles, including change requests, updates, monitoring, and continuous improvement.
• Detect process deficiencies and root causes in technology and governance operations, then coordinate corrective actions with the responsible stakeholders.
• Produce concise and audience-appropriate reporting for operational teams, project governance bodies, and C-level stakeholders.
• Design and evolve process management frameworks and standards to ensure scalable and consistent application of BPM practices across the organization.
• Contribute to agile or hybrid project delivery by aligning with project managers, product owners, directors, and delivery teams on priorities, timelines, dependencies, and outcomes.
• Maintain high-quality process documentation, including process maps, SOPs, RACIs, requirements, interface definitions, and status updates.
  
  

Your Profile

• 7+ years in a role that reflects the above requirements in an international organization.
• Strong expertise in Business Process Management and practical application of BPM methods in complex operational environments, including experience with BPMN 2.0 and process modeling tools such as SAP Signavio.
• Proven ability to understand, define, document, and implement business processes in technology-driven organizations, including experience supporting workflow implementation and process lifecycle management.
• Experience working in SaaS-based or digitally transformed landscapes, ideally with exposure to AI-enabled services or automation-driven processes.
• Strong facilitation, stakeholder-management, written, and verbal communication skills in a business and transformation context, with the ability to moderate between different groups and resolve conflicts constructively.
• Demonstrated ability to define and improve interfaces between functions, teams, systems, and providers.
• Ability to create clear, concise reporting tailored to different target audiences, including senior leadership and C-level management.
• Strong analytical skills with the ability to identify deficiencies, assess root causes, and drive resolution in collaboration with stakeholders.
• Ability to adapt BPM frameworks pragmatically, translate conceptual models into practical organizational setups while safeguarding key principles.
• Experience working in agile or hybrid project organizations with strong coordination across stakeholders, managers, and directors.
• Background in process excellence, operational transformation, shared services, or IT-business integration is nice to have. Certifications such as CBPP or similar, as well as experience working with external implementation partners, vendors, or consulting teams in international environments, would be an advantage.
  
  

If you’re interested, and if you’d like to offer your skills and commitment to our international team, then we would be pleased to receive your application.

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About Simon-Kucher

Simon-Kucher is a global consultancy with more than 2,200 employees in 30+ countries. Our sole focus is on unlocking better growth that drives measurable revenue and profit for our clients. As a trusted commercial advisor, we combine deep consulting expertise, growth specialization, and technology to scale impact. We optimize every lever of commercial strategy – product, pricing, innovation, marketing, sales, and digital – based on deep insights into what customers value and are willing to pay for. With over 40 years of experience in monetization, we are regarded as the world’s leading commercial growth and pricing specialist. simon-kucher.com

We believe in building a culture that embraces diversity, equity, and inclusion, creating an environment in which our people feel valued, are able to be themselves and feel their contribution matters. If we get that right, remarkable things will happen; people will grow faster, innovate, feel valued, and create better outcomes for everyone – our people, our clients and, of course, our business.

Your Personal Contact

Karolina Ratajczyk

[email protected]