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About this role
We’re on the hunt for community-first thinkers who live and breathe social. If you love diving into the comments, have a knack for conversation, and can turn followers into fans, you might be the next Community Manager at LMTD.
About the role:
As a Community Manager, you’ll be the voice of the brand in online spaces. You’ll engage with communities, handle DMs and comment threads, and be the frontline responder for real-time trends, questions, and sentiment. Your role bridges content, customer service, and social storytelling - all in one.
Key responsibilities:
- Monitor social channels daily and respond to comments, questions, and mentions
- Moderate conversations and foster an inclusive, brand-safe online environment
- Identify user-generated content, trending topics, and relevant conversations
- Escalate customer service queries to the right internal or client-side teams
- Provide weekly sentiment and engagement updates
- Work closely with the content and strategy teams to feed community insights into planning
- Support the implementation of engagement strategies and campaigns
What we’re looking for:
- 2-4 years of experience in a community or social media management role
- Strong communication and writing skills (with a good sense of tone and humour)
- Experience in managing communities in both English and Arabic
- Ability to multitask across multiple accounts and platforms
- Comfort in using social media tools for monitoring and publishing (Native apps, AgoraPulse, Talkwalker, HootSuite, Sprinkler)
- A deep understanding of social platform etiquette, slang, and meme culture
- Familiarity with Spriklr, Hootsuite,
This is a remote role for someone who’s digitally savvy, quick on the keyboard, and naturally engaged with the world online.