Multi-Line Claims Adjuster – Commercial Auto & General Liability

Overview Multi-Line Claim Representative II - National Accounts Compensation: $65,000–$75,000 annually (based on experience) Schedule: Monday–Friday Work Model: Fully Remote Jurisdictions: All except AK & HI Industry: Commercial Auto / General Liability Build Your Career With Purpose at CCMSI At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success. We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work® , and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day. Job Summary We are seeking an experienced Multi‑Line Claim Representative II to join our remote team. This role manages a multi‑account desk with a primary focus on Commercial Auto and General Liability claims , including complex third‑party property damage and bodily injury exposures across all jurisdictions except Alaska and Hawaii. You’ll handle claims from first notice through resolution, applying strong investigative skills, sound judgment, and proactive communication to deliver exceptional service. This is a fully remote position , Monday through Friday, with core businss hours being 8am to 4:30pm. A valid adjuster license is required. Please note: This is a claims adjuster role, responsible for cradle‑to‑grave liability claim handling. It is not an HR, consulting, or employer‑side position. Responsibilities When we hire adjusters, we look for professionals who take ownership of their work, navigate complex claims with confidence, and deliver exceptional service with integrity. In this role, you’ll manage your files independently while contributing to a collaborative, high‑performing team. What You’ll Do Investigate, evaluate, and adjust multi‑line liability claims (property damage & bodily injury) in accordance with CCMSI standards and state requirements. Manage claims involving commercial vehicles, trucking exposures, and third‑party liability. Determine coverage, assess liability, and develop defensible claim strategies. Review medical, legal, and vendor invoices for accuracy and reasonableness; negotiate discrepancies as needed. Establish, monitor, and adjust reserves in alignment with exposure and authority guidelines. Negotiate settlements with claimants, attorneys, and representatives in accordance with client expectations. Engage, coordinate, and manage defense counsel or other external vendors when appropriate. Identify and pursue subrogation opportunities. Maintain detailed and timely claim documentation, diary management, and financial reporting. Support excess reporting requirements and client communication needs. Deliver consistent, high‑quality service with professionalism and integrity. Qualifications What You Bring Required Valid adjuster licenses is required, or the ability to obtain within the first 60 days of employment. Experience handling liability claims Strong analytical, negotiation, and decision‑making skills Ability to analyze coverage and communicate claim decisions clearly and professionally Excellent time‑management and organizational abilities Strong written and verbal communication skills Ability to work independently in a remote environment with strong accountability Reliable, predictable attendance during business hours Preferred Commercial Auto and/or General Liability claims experience New York adjuster license (nice to have) Experience performing coverage evaluations and coverage position analysis Comfort reviewing and applying contractual risk transfer, indemnification, and additional insured concepts Litigation management experience Experience working within a TPA environment Bilingual (English/Spanish) is a bonus Why You’ll Love Working Here 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year Comprehensive benefits : Medical, Dental, Vision, Life, and Disability Insurance Retirement plans : 401(k) and Employee Stock Ownership Plan (ESOP) Career growth : Internal training and advancement opportunities Culture : A supportive, team-based work environment How We Measure Success At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by: Quality claim handling – thorough investigations, strong documentation, well-supported decisions Compliance & audit performance – adherence to jurisdictional and client standards Timeliness & accuracy – purposeful file movement and dependable execution Client partnership – proactive communication and strong follow-through Professional judgment – owning outcomes and solving problems with integrity Cultural alignment – believing every claim represents a real person and acting accordingly This is where we shine, and we hire adjusters who want to shine with us. Compensation & Compliance The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay. CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents. Visa Sponsorship: CCMSI does not provide visa sponsorship for this position. ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process. Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations. Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws. Our Core Values At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who: Lead with transparency We build trust by being open and listening intently in every interaction. Perform with integrity We choose the right path, even when it is hard. Chase excellence We set the bar high and measure our success. What gets measured gets done. Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own. Win together Our greatest victories come when our clients succeed. We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you. #EmployeeOwned #GreatPlaceToWorkCertified#LiabilityClaims #ClaimsJobs #InsuranceCareers #CommercialAuto #TruckingIndustry #RemoteJobs #AdjusterJobs #BodilyInjuryClaims #PropertyDamageClaims #HiringNow #TPACareers #CCMSICareers #IND123 #LI-Remote