Claims Team Lead, General Liability

About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you. About the role As a Team Lead at Reserv, you're not just managing from the sidelines—you're in the game. You'll support a Claims Manager or Claims Director while leading the New York Labor Law and Commercial General Liability adjusting team. But here's the best part: you stay hands-on. When your team needs you, you jump in and handle claims right alongside them. This is where your experience makes a real impact. You'll leverage cutting-edge technology and analytics to drive efficiencies, elevate performance, and reimagine what's possible in claims. You're a critical player for the team, the customers, and the client—balancing strategic leadership with rolling up your sleeves when volume demands it. Love fast-paced environments? Thrive on variety? Want to lead by example? If you believe great leadership means being in the trenches with your team, solving problems in real-time, and driving results that matter—this role was built for you. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim. Who you are Highly motivated, growth-oriented, impactful and influential You're a claims professional with a track record of success in commercial claims—Premises, Construction, New York Labor Law, or other complex General Liability Strong leader who motivates, supports, and teaches teams to excel (through formal management or peer/project leadership) You're tech-oriented and excited about building a tech-driven claims organization with proven results leveraging technology and analytics Passionate about your team, the customer, and their experience You're empathetic and patient with everyone you interact with Driven by a sense of urgency (without working around the clock) Creative problem solver who challenges assumptions and leverages technology and team talents to address problems You're curious - you want the whole story so you can make smart decisions early and be decisive when it counts You can dive deep into details while staying focused on the big picture Anti-status quo - you don't just wish things were different, you act on it Comfortable with phone communications and understand why they matter throughout the claims process You have a sense of humor (claims are hard enough as it is!) What you'll do Flexibility - you will need to be able to switch from claims handling to coaching and feedback Agility - you must have an agile mindset and the ability to pivot from focus to focus in a moment’s notice ​​Responsible for having direct reports Serve as backup/leader when the Manager is out of office Responsible for initial onboarding tasks / access and new hire cultural immersion SME for first-line questions, escalations, roundtable discussions Be consistently dependable in achieving or exceeding goals and overcoming obstacles Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery Align team with client and customer expectations of the claims process Serve as a resource for escalated claims Handle a small caseload when necessary Foster a positive work environment, promote teamwork, and encourage professional growth and development Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation Increased reserve and payment authority with the ability to assist with moderate reviews Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/co-lead by Team Leads, Managers, and other Reserv employees Customer Obsession Champions- Active advocates who help leadership cultivate a customer-centric mindset Qualifications 7+ years of insurance claims experience in high exposure commercial general liability claims Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license 2+ years of leadership experience with a preference for experience managing in a remote environment Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes Demonstrated commitment to quality, accuracy, and attention to detail Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information the experience and attributes of the ideal candidate Benefits Generous health-insurance package with nationwide coverage, vision, & dental 401(k) retirement plan with employer matching Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! Generous family leave policy after 8 months of continuous work Work from anywhere to facilitate your work life balance Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! Additionally, we will Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role Work toward reducing and eliminating all the administrative work from an adjuster role Foster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!