Mental Health Sales Coordinator (REMOTE)

Join Wellnite — Expanding Access to Mental Health Care 🌍💙

Wellnite is a rapidly growing, mission-driven company focused on making therapy more accessible across the U.S. We’re looking for highly driven, adaptable, and people-focused individuals who are excited to make a meaningful impact while building their careers in a fast-paced environment.

🌟 About the Role

Starting therapy can feel overwhelming — between cost concerns, uncertainty, and long wait times. At Wellnite, we make the process simple by connecting individuals with licensed providers quickly and seamlessly.

As a Mental Health Sales Coordinator, you’ll be at the forefront of that experience — guiding prospective patients, answering questions, supporting onboarding, and helping people take their first step toward care.

This is a fast-paced and dynamic role that requires strong communication skills, multitasking ability, attention to detail, and a genuine passion for helping others. We’re looking for individuals who can think quickly, adapt to changing situations, and maintain a high level of professionalism and empathy in every interaction.

🔑 What You’ll Do

• Connect with prospective patients via phone, SMS, and other communication channels

• Guide patients through registration, onboarding, and appointment booking

• Match patients with providers based on their needs, availability, and preferences

• Handle inquiries with professionalism, empathy, and urgency

• Follow up consistently to support patient conversion and engagement

• Maintain accurate notes, schedules, and patient information across systems

• Monitor open conversations and ensure timely follow-ups and resolutions

• Work closely with internal teams to ensure smooth patient coordination and provider matching

• Navigate multiple systems and tools efficiently while maintaining organization and accuracy

• Stay aligned with workflows, quality standards, and performance expectations

🎯 What We’re Looking For

• Strong sales mindset with excellent interpersonal and communication skills

• Confident, empathetic, patient-focused, and solution-oriented approach

• Comfortable handling calls, multitasking, and working in a fast-paced environment

• Strong problem-solving and decision-making skills

• Highly organized with good planning and prioritization abilities

• Tech-savvy and able to quickly learn and navigate multiple systems and platforms

• Strong attention to detail and ability to adapt to changing workflows

• Ability to remain calm and professional when handling sensitive or emotional conversations

• Reliable, self-motivated, and accountable in a remote work environment

• Excellent English communication skills, both written and verbal

• Reliable setup: stable internet connection, computer/laptop, quiet workspace, and headset

✨ Nice to Have

• Background in sales, customer support, call centers, healthcare outreach, or patient coordination

• Familiarity with U.S. healthcare, insurance verification, or patient intake processes

• Experience working with KPIs, SLAs, conversion goals, or customer follow-up workflows

• Experience working in high-volume customer-facing environments

📋 Position Details

• Full-time remote role

• 9-hour shifts per day, 5 days per week (aligned with U.S. time zones)

• Weekend shifts may be required depending on manpower scheduling and operational needs

• Scheduled rest days based on team structure and manpower scheduling

• Competitive compensation plus performance-based bonus opportunities

• Fast-paced team culture with opportunities for growth and development

🚀 Why Join Wellnite?

At Wellnite, your work directly helps people access mental health support when they need it most. You’ll be part of a supportive and mission-driven team where your communication skills, empathy, and ability to connect with people truly make a difference.

If you’re motivated by purpose, growth, and meaningful conversations — we’d love to meet you.

📩 Apply now and help people take their first step toward better mental health.