Member Support Associate – WFH

Build a Career That Offers Purpose, Stability, and Room to Grow If you’re looking for a role that feels meaningful—one that provides long-term stability, steady development, and the ability to work from home—this opportunity may be exactly what you need. You’ll be speaking with members who have already asked for benefit details. There is no cold calling or unsolicited outreach . Your job is to deliver a smooth, professional consultation by guiding them through their options, answering questions, and helping them complete a straightforward process. This role works well for individuals who appreciate predictable routines, structured responsibilities, and conversations that truly help people understand valuable information. Your Main Responsibilities Schedule and confirm appointments with members who have submitted information requests Lead phone or virtual consultations , using a clear and organized workflow Break down benefit programs in a simple, easy-to-follow manner Assist members with digital forms , ensuring everything is accurate and complete Record notes, update files, and manage follow-up communication Deliver a consistent, professional experience centered around member needs This position blends communication, organization, and consistent daily tasks—ideal for someone who enjoys stability and a well-defined process. What You’ll Bring Confident, clear communication and strong listening skills Basic comfort with everyday computer tools (email, Zoom, online forms) A dependable, professional approach to your work Solid organizational habits and the ability to follow established procedures No prior experience needed— we provide full, step-by-step training If you like helping people understand their choices and making their experience smoother, this role is an excellent match. What You’ll Gain Comprehensive training and ongoing mentorship to support your success Reliable weekly income with opportunities for performance bonuses Rapid advancement pathways for those who excel A welcoming, team-oriented environment that encourages growth A steady full-time schedule you can rely on Remote work options , depending on your location and setup This isn’t just another job—it’s a long-term career path with real potential, clear expectations, and a supportive team to help you thrive.