Marketing Operations Manager

NineTwoThree AI Studio 🔹 100% remote | 🌎 Global team | ⏳ Full-time If you're looking to work on cutting-edge AI products, solve challenging problems, and be part of a fast-moving, high-talent team, you'll love it here. Join NineTwoThree AI Studio , a remote-first product design, engineering, and marketing studio, founded in 2012 and based in Boston. We build AI-powered web and mobile apps for big brands and fast-moving startups. You'll work with really smart people, the kind of teammates who challenge you, push you forward, and make you better. We move fast and focus on getting things done. We've been growing 20% every year for the last 5 years, which means there's plenty of room for career growth and promotions. Our work speaks for itself, some of our customers found us through five layers of referrals. That's how much people appreciate what we do. We run on clear processes and strong leadership, so while we move quickly, we don't do chaos. We do high-quality work , and we do it right . We focus on products with a positive impact in various domains from sports and health, to logistics and nuclear. But if you're into gambling, adult entertainment, or crypto, we're not your place. Role Overview We're hiring a Marketing Operations Manager to be the calm, organized backbone of our marketing engine. While our Marketing Team Lead and Content Marketing Manager launch big creative bets, strategy, copy, campaigns, AI workflows, you run the system that lets all of it actually ship. You own the project boards, the production calendars, the cross-team handoffs, the email program, the reporting, and the day-to-day operational rhythm. You're the one who knows the status of every initiative without having to ask. You're the one who spots when something is off-track three days before it would have slipped. You won't build the website yourself. You will own the website's production calendar: scoping requests, booking developer hours, booking designer hours, booking QA hours, briefing each handoff, and making sure pages ship on time and on spec. Same pattern for everything else: you don't do the creative or technical execution, you orchestrate the people who do. This is not a strategist or copywriter role. It is not a designer or developer role. It is the role for someone who finds deep satisfaction in systems, checklists, automated workflows, and a board where every card is in the right column. Email marketing, however, is a serious craft you bring to the table. If "everything green by Friday and the campaign sent clean to a perfectly segmented list" is your idea of a good week, you'll thrive here. If you'd rather be the one writing the blog post or pitching the campaign, this isn't the seat for you, and that's fine. You'll work directly with the Marketing Team Lead, the Content Marketing Manager, our designers, our developers, our QA team, and our AI engineering team. Your job is to make sure the work moves through the pipeline cleanly, the website reflects the latest of everything we ship, and the email program runs like clockwork. Organization, attention to detail, follow-through, email expertise, and workflow automation are the entire job. Key Responsibilities Own Monday.com and Notion. Build, maintain, and improve the marketing boards. Templates with cascading dates for every recurring project (podcast episodes, YouTube videos, newsletters, blog posts, lead magnets, campaigns). Keep statuses current. Run the weekly marketing review. Chase blockers. Make sure every piece of work has a clear owner, due date, and next step. Own the email program in HubSpot. This is one of the most important parts of the job. Build and send newsletters, nurture sequences, and lifecycle automations. Architect the segmentation strategy: who's a subscriber, who's an MQL, who's a customer, who's lapsed, and what each segment should receive. Build clean lists, manage suppressions, run A/B tests, monitor deliverability, and tune open and click rates over time. You're the person who knows where every contact is in the journey and why. The Content Marketing Manager writes the copy; you make the program run. Book and coordinate developer, designer, and QA hours. You don't build the website, design the assets, or QA the work yourself. You scope it, book the hours, brief the right person, manage the queue, and make sure each piece comes back on time and meets the brief. You own the calendar of who's working on what, by when, for whom. When the developer needs context, you have it. When the designer needs the brief, you wrote it. When QA finds an issue, you triage it and route it back. Run production workflows. Move every piece of work from idea to draft to edit to design to publish to distribution, across blog, email, podcast, YouTube, social, and gated assets. You don't write or design the content; you make sure every handoff happens on time and nothing gets dropped between teams. Build and run workflow automations. Use AirOps, Claude, Claude MCPs, Zapier, and HubSpot workflows to remove repetitive work from the team. Spot the steps that get done the same way every week and turn them into automations. This is a real responsibility, not a side hobby. You should already think this way. Manage the website production pipeline (not the build). Coordinate everything that ships on the site: new landing pages, blog posts, case studies, page updates, and copy swaps. You publish straightforward CMS items (blog posts, case studies) yourself in Webflow. Anything beyond that, you brief and book out to the developer, then QA the result before it goes live. Maintain the marketing tech stack. Keep tools connected (HubSpot ↔ Webflow ↔ Monday ↔ Notion ↔ analytics). Catch broken integrations early. Document how everything fits together so the team isn't relying on tribal knowledge. Own reporting. Keep dashboards in DataBox, HubSpot, and Google Analytics current and trustworthy. Pull weekly metrics across email, web, SEO, and content production. Surface what's slipping before anyone has to ask. Build the reporting cadence that lets the Marketing Team Lead and CEO see the state of the engine at a glance. You don't have to interpret the data strategically, but the numbers are your responsibility, accurate, current, segmented, and visible. Run the operational rhythm. Weekly status across all marketing initiatives. Monthly tech stack and process audits. Quarterly review of which templates and workflows are working and which need to be rebuilt. You hold the cadence so the rest of the team can focus on creative work. What We're Looking For Experience: 3–6 years in marketing operations, email marketing, lifecycle marketing, or project coordination inside a marketing team. Agency or studio experience is a strong plus. HubSpot and email marketing (critical): Deep, daily-use expertise. You've built and run real email programs at real volume. You know your way around lists, segmentation, workflows, lifecycle stages, properties, A/B tests, deliverability, suppression rules, and reporting. You can take a strategy brief and turn it into a fully built, tested, segmented, and scheduled campaign without hand-holding. Email is the part of the job you're proudest of. Workflow automation: Genuine fluency with at least one of: AirOps, Zapier, Make, n8n, HubSpot workflows. Curiosity about Claude, Claude MCPs, and AI-powered automation is required. You've actually built things, not just read about them. Monday.com and Notion: Genuinely fluent. You've built templates, automations, dashboards, and rollups. You know the difference between a board that looks organized and a board that actually drives execution. Webflow (CMS-level): Comfortable publishing blog posts, case studies, and copy/asset updates inside the Webflow CMS. You don't need to be able to build a landing page from scratch, that's the developer's job. You need to be able to ship CMS content cleanly and QA what the developer hands you. Project management instinct: You think in checklists, dependencies, and due dates. You're the person friends ask to plan their wedding logistics. Hierarchies and dependencies don't drain you, they ground you. Detail-oriented to a fault: Typos, broken links, mismatched dates, and inconsistent formatting bother you on a personal level. You catch things other people miss. Calm under load: When five things are due Friday, you don't panic, you triage, communicate, and ship. Self-driven and proactive: You don't wait to be told what's slipping. You see it first, surface it, and either fix it or escalate it. Comfortable nudging people: You can ping a senior engineer for a status update without it feeling awkward. You follow up without being annoying. You hold people accountable kindly. Operator mindset: You'd rather make sure ten projects ship cleanly than be the face of one. You take pride in invisible, well-run systems. You don't need creative ownership to feel fulfilled at work. English: Advanced proficiency or higher. Education: Bachelor's degree in Marketing, Communications, Business, Operations, or equivalent experience. Nice-To-Have (Not Required) Experience inside an agency or studio environment HubSpot certifications (Marketing Hub, Email Marketing, Marketing Software) Hands-on experience with Claude, Claude MCPs, or other LLM-driven automation Experience with podcast or video production workflows (Descript, Riverside, etc.) SEO operational support (publishing optimized posts, internal linking, redirects) Experience managing freelancers and external vendors Light HTML/CSS for QA of developer-built pages Tools & Software HubSpot (deep, daily, including email, workflows, lists, segmentation, lifecycle, reporting) Monday.com (deep) Notion (deep) AirOps / Zapier / Make / n8n (fluent in at least one) Claude / Claude MCPs (curiosity required, working knowledge a plus) Webflow (CMS-level: publishing, copy and asset edits, QA) Figma (working knowledge: review designs, brief designers, QA deliverables) Google Analytics / DataBox (working knowledge: maintain dashboards, pull reports) Ahrefs / SurferSEO (basic: pull reports, support SEO execution) Slack and Google Workspace (daily) How You'll Know This Role Is Right For You You're reading this and thinking: finally, a job that's actually about running things well, not pretending to be a strategist. You take real pride in a clean email program. You like clear scope. You like systems that work. You like being the person who knows where every project stands without checking. You don't want to be on camera, you don't want to write the headline, you want everything to ship on time, on brand, and to the right segment. If that's you, apply. You should not apply if you want this to be a stepping stone into a content strategy, copywriting, or creative director role. We have those seats, and they're filled by different humans. This role is its own destination. What We Offer Annual paid vacation: 20 days off per year during the first 3 years, increasing to 25 days in later years Paid sick leave, 10 national holidays, and 2 company days off Well-being budget Maternity/paternity leave Reimbursement of expenses for professional development courses and certifications (up to 100% in agreement with Manager) Hardware upon business needs Strong positive engineering culture, a tightly-knit team of professionals with a good sense of humor What's The Process We value your time and make the process fast and easy. Application: Submit your application with examples of email programs you've run (sample campaigns, segmentation logic, performance), boards or workflows you're proud of (screenshots are fine), and one automation you've built end-to-end. HR Screening: A short conversation to align on expectations and fit. Assignment: A focused take-home challenge covering email segmentation strategy, a workflow automation design, and a small project-management scenario. Interview with Hiring Manager: Deep dive on email, workflow automation, project management, and how you think about running a marketing engine. Leadership Interview: A conversation with our CEO, CTO, or another senior leader. Offer. Join us in our mission to drive change and contribute to a brighter future through innovation and hands-on experience.