Marketing Manager

About Us Established in 2009, Infinity Business Services (IBS) has been providing world-class Virtual Staffing Solutions for over 16 years. We are a company with a strong focus on customer satisfaction. We work in an efficient and cost-effective fashion to provide the highest quality services with absolute accuracy and measuring up to the highest industry standards. Job Description This is a remote position. Job Description - Social Media Manager Position: Social Media Manager Location: Remote Shift: US Shift (Night Shift) Team Size: 2–3 Virtual Assistants (Social Media + Admin Support) About the Role We are looking for an experienced and dynamic Social Media Manager to lead a team of 2-3 Virtual Assistants (VAs) who support our clients in both social media management and administrative tasks. This role requires excellent communication skills, strong leadership, and a client-first mindset. The Social Media Manager will be responsible for ensuring high-quality client deliverables, managing relationships with clients, and guiding the VA team to achieve performance and engagement goals. Key Responsibilities ● Client Relationship Management ○ Serve as the primary point of contact for assigned clients. ○ Understand client goals, brand voice, and ensure alignment across all social media and admin deliverables. ○ Conduct regular check-ins and review meetings with clients to provide updates and gather feedback. ● Team Management ○ Lead and mentor a team of 2–3 Virtual Assistants managing social media and admin tasks for clients. ○ Oversee workload distribution, task assignments, and ensure timely delivery of work. ○ Train, guide, and monitor team members to maintain quality and consistency. ○ Review and approve content, reports, and communications before client submission. ● Social Media Management ○ Develop and implement social media strategies tailored to client objectives. ○ Oversee content creation, scheduling, publishing, and reporting across multiple platforms (Facebook, Instagram, LinkedIn, Twitter, etc.). ○ Track social media KPIs, generate reports, and present actionable insights to clients. ○ Ensure compliance with Meta, Google, and platform policies to avoid account issues. ● Administrative Oversight ○ Coordinate and supervise Virtual Assistants managing client’s administrative processes. ○ Ensure smooth communication, documentation, and operational support on behalf of the clients. ○ Maintain quality checks to ensure client satisfaction on both social media and admin deliverables. Required Skills & Qualifications ● Bachelor’s degree in Marketing, Communications, Business, or a related field (preferred). ● Proven experience (3-5 years) in social media management with client-facing responsibilities. ● Prior experience managing a team (preferably Virtual Assistants or remote staff). ● Strong written and verbal communication skills in English (US clients). ● In-depth knowledge of major social media platforms, analytics tools, and content best practices. ● Ability to multitask, manage deadlines, and maintain quality standards under pressure. ● Familiarity with task/project management tools (e.g., Trello, Asana, ClickUp, Zoho Projects). What We Offer ● Competitive salary based on experience. ● Opportunity to lead and grow within a fast-paced, global environment. ● Exposure to working with international clients. ● Supportive and collaborative work culture.