Marketing AI Operations Manager

About Nerdio At Nerdio, our mission is to simplify the lives of IT professionals and maximize their Microsoft cloud and end user computing investments. We support organizations of all sizes looking to deploy, manage, and cost-optimize native Microsoft technologies. We partner with Enterprises and Managed Service Providers all over the world to add value on top of their existing native Microsoft investments like Azure Virtual Desktop (AVD), Windows 365, and Microsoft Intune. Created in 2016, Nerdio has always taken a market-leading and collaborative approach to cloud deployment and management. In fact, our product roadmap is greatly influenced by the regular feedback we receive from having seen companies deploy AVD into production environments several thousand times using Nerdio technology. Today, Nerdio is used in over 50 countries by more than 15,000 organizations of every size and vertical. We’re committed to delivering exceptional service and support, which starts with identifying and supporting the best staff possible. We are a fast-moving, nimble company looking for individuals who are collaborative, empathetic, driven and who love to move at the speed of light. If you want to be part of the AVD transformation that Microsoft and Nerdio are leading, then we want to speak with you. About the role Nerdio is looking for a Marketing AI Operations Manager to lead how our marketing organization harnesses AI, data, and automation to work smarter and faster. This is not a traditional technical role — it is a strategic practitioner role for someone who deeply understands modern AI tools and knows how to apply them to real go-to-market problems. You will be embedded across the marketing team, partnering with demand generation, content, field marketing, and campaign operations to identify where AI and automation can have the greatest impact. You will then help build those solutions — using tools like Claude, Claude Code, and Claude Workspace — and ensure the rest of the team can use and scale them effectively. You will also own the architecture of how Nerdio’s marketing team organizes and governs its AI usage: building a central repository of capabilities, skills, prompts, and reference assets that drive consistency and compounding value over time. This role is for someone who is fluent with AI tools as a practitioner, energized by workflow problems, and excited to help a fast-moving marketing team unlock a genuine competitive advantage through intelligent automation. What you'll do Use Case Identification & Prioritization Work closely with team members across marketing to identify the highest-value opportunities to improve efficacy and efficiency through AI, data, and automation. Evaluate and prioritize use cases based on potential impact, feasibility, and data readiness, and maintain a clear roadmap of initiatives communicated to stakeholders. Stay current on the evolving AI tool landscape and bring forward-looking recommendations on where to invest next. Data Strategy & Sourcing For each priority use case, determine what data is needed to drive the best outcome, whether from the CRM, intent platforms, engagement tools, third-party sources, internal assets, etc. Work cross-functionally with RevOps, Sales, and IT to pull relevant data together in a structured and accessible way. Automation & Agentic Workflow Building Partner with marketing stakeholders to design and build automation and agentic workflows that improve the quality and speed of their work. Use Claude, Claude Code, Claude Workspace, and related tools to create working solutions — from prompt-driven workflows to multi-step agentic processes that run with minimal manual intervention. Iterate on deployed workflows based on real usage and outcomes, continuously improving impact. Act as a thought partner and co-builder for team members who want to apply AI to their specific function, making complex capabilities accessible and practical. AI Capability Repository & Enablement Architect and maintain a central repository of AI capabilities, skills, prompts, and reference assets that the marketing team can access, reuse, and build on. Establish standards and lightweight governance for how the marketing org uses AI tools — ensuring alignment, consistency, and scalability as usage grows. Enable team members to adopt new workflows and build their own AI fluency through documentation, training, and hands-on support. Ensure that knowledge and solutions developed for one function are systematically available to the rest of the team, preventing duplicate effort and compounding gains over time. Qualifications Fluency with Claude, Claude Code, Claude Workspace, and related AI tools — able to build working agentic workflows, design multi-step automation, and get practical results, not just generate outputs. Strong working knowledge of AI-powered workflow tools and how to connect them to real marketing use cases (content production, campaign ops, lead management, reporting, and similar). Experience working in or alongside a B2B marketing team, with genuine understanding of how demand generation, content, field, and campaign functions operate. Ability to identify, frame, and prioritize problems clearly — moving from a fuzzy workflow complaint to a structured solution without needing heavy oversight. Strong communicator who can explain AI capabilities and workflow designs to non-technical stakeholders and get buy-in for new ways of working. Comfortable operating in a fast-moving environment where the tools, best practices, and organizational needs are all evolving simultaneously. Preferred Qualifications Experience building with automation platforms such as n8n, Zapier, Make, or similar tools. Familiarity with CRM and marketing automation platforms — HubSpot, Salesforce, or similar — and how data flows between them. Working knowledge of intent and enrichment platforms such as ZoomInfo, 6sense, or Bombora. Experience creating internal enablement resources: prompt libraries, workflow documentation, training guides, or AI playbooks. Background in a high-growth B2B SaaS or technology company. Tools & Technology Landscape The Marketing AI Operations Manager will work across a modern GTM and AI stack including: AI & Automation Claude, Claude Code, Claude Workspace CRM & Marketing Automation HubSpot, Salesforce, and internal tools Intent & Enrichment ZoomInfo, 6sense, HGInsights, Cognism, Gong Analytics & Reporting Google Analytics, Power BI / Tableau Benefits and Incentives Competitive Base and Incentive Plan Stock Options Health and Welfare Plans* Life and Disability Plans* Retirement Plan* Unlimited Flexible Paid Time Off, including your birthday off! Collaborative Team Culture * Benefits for international employees, outside the US, vary by country. Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.